Overview

The Ingenico iSC Touch 250 is a customer-facing, color touchscreen device that features signature capture and supports MSR (magnetic stripe), EMV (chip), and NFC (contactless) payments. Directly connected to Bolt via a wired Ethernet connection, the device protects your transactions with a powerful combination of EMV technology and point-to-point encryption (P2PE), making each transaction secure and PCI compliant.

Ordering an Ingenico iSC Touch 250

To order the Ignecico iSC Touch 250, visit the CardPointe Shop.

Setting up the Device

What's in the Box?

  • Ingenico terminal
  • Ingenico multi-point mono connector cable
  • Ingenico power supply
  • Ingenico stylus

Connecting the Device

  1. Once your equipment is unboxed, plug the power supply connector into the jack on the Multipoint Interface Cable.
  2. Connect the Multipoint Interface Cable into the Multipoint Port on the back of the Bolt P2PE device.
  3. Connect the other end of the Multipoint Interface Cable to an Ethernet port (router, modem, wall jack, etc.).
  4. Plug the power supply adapter into an available power outlet.

Confirming Connectivity

  1. Once power is supplied to the the Bolt P2PE device, an initiation process begins.
  2. Once the device has successfully established its IP Address, it will attempt to call the Bolt service.
  3. If the connection is successful, the Bolt P2PE device displays Bolted
  4. If the connection is unsuccessful, the device displays Unbolted, at which point you can contact us for troubleshooting.
  5. Once Bolted, the device is ready for use. The device may be left on indefinitely or may be disconnected from power as necessary.

Accessing and Navigating the Bolt S.O.S. Menu

The Bolt S.O.S. menu allows you to access the device Version, Date and Time, Server Properties, and Ethernet Properties.

  • Press +, 7, 6, 7 on the device's number pad to access the Bolt S.O.S. menu.
  • Press + to navigate down.
  • Press - to navigate up.
  • Press O (green button) to select.
  • Press < (yellow button) to clear.
  • Press X (red button) to cancel or return to the main menu.

Setting a Static IP Address for Your Device

Setting a static IP address for your device is optional. Typically, the device is assigned an IP address automatically when connected to the network. To manually set the network settings for the device, follow the steps below.

  1. Check your device's firmware version to confirm it is version 1.6.1 or higher.
    If your device requires a firmware update, contact CardPointe Support.
  2. Press X (red button) on the device's number pad to return to the main menu.
  3. Press + to navigate down the the list to Ethernet Properties.
  4. Press O (green button) to select Ethernet Properties.
  5. Press < (yellow button) to toggle the setting from DHCP to Static.
  6. Press O (green button) to edit the static IP settings.
  7. Press + to cycle between the network setting fields. Press O (green button) to enter a new value using the device number pad. Press < (yellow button) to erase the last value.
  8. Press O (green button) to save the value and continue using + to cycle between fields until all the values have been entered.
  9. When finished, press O (green button) to save.
  10. Press O (green button) to continue with a terminal reset.

Checking Your Device's Firmware Version

  1. Access the Bolt S.O.S menu.
  2. Press O (green button) to select Version in the menu list.
  3. The current firmware version installed is displayed on the screen. Press X (red button) to return to the main menu.

Troubleshooting

The following topics provide information for troubleshooting your Ingenico iSC Touch 250 device.

Device Unbolted

  1. Verify that you are using the provided multi-point mono connector (Ethernet) cable and power supply. The power supply plugs into the splitter on the Ingenico multi-point mono connector cable.
  2. Verify that the Ethernet jack on the multi-point mono connector cable is plugged securely into your router, modem, networking switch, or Ethernet wall jack.
  3. Verify that your device was provided by CardConnect, or your software provider.
  4. Consult with your IT administrator to verify that the Ethernet port being used has access to the Internet, and that your internal network whitelists Bolt P2PE traffic. This will ensure that a firewall is not blocking the connection.

Device Bolted but Unable to Connect to Application

  • Confirm with your software provider that the device configuration is correctly set within your application.
  • If the device configuration is set correctly, contact CardPointe Support for assistance.

Device Restarting Unexpectedly

The most common cause for a device restarting during the day is the result of an inaccurate time setting on the device. Devices are configured to automatically restart at 4 AM local time. To update your time settings, follow the steps below.

  1. Access the Bolt S.O.S menu.
  2. Press F2 to navigate down the list to Date and Time.
  3. Press O (green button) to access Date and Time settings.
  4. Enter the current date using the device number pad.
  5. Press F2 to navigate down to the time.
  6. Enter the current time in 24-hour format (military time), using the device number pad.
  7. Press O (green button) to save your settings.

Device not Prompting for Tip

Check your device's firmware version to confirm it is version 1.6.3.14 or higher. If your device requires a firmware update, contact CardPointe Support.

Command Cancelled Error

Check that the stylus is securely connected to the terminal. Without a connected stylus, the terminal aborts the signature process with a "Command Cancelled" error.

PPS - 21 Invalid Merchant Error

If you experience a ‚ÄčPPS - 21 Invalid Merchant error on the terminal, contact Merchant Support for assistance.

Contacting Support

Our support team is here to help you with device setup and beyond. If you have questions, please contact CardPointe Support.

When contacting CardConnect for support, have your merchant ID and device hardware serial number (HSN) available. You can find the HSN at the top of the device display. Take note of any errors encountered, in order to facilitate the troubleshooting process.