Overview

The Ingenico iSMP4 is a lightweight, Wi-Fi connected device that makes it easy to accept payments on the go, including MSR (magnetic stripe), EMV (chip), and NFC (contactless) payments. Connected directly to Bolt via a Wi-Fi connection, the iSMP4 protects your transactions with a powerful combination of EMV technology and point-to-point encryption (P2PE), making each transaction secure and PCI compliant.

This article offers an overview of the iSMP4, as well as general information for ordering and setting up the device. For more detailed information on the iSMP4 device, see the Ingenico iSMP4 User Guide below. For more detailed information for integrating the device with your Bolt P2PE solution, see the Device Integration Guide.

iSMP4 Benefits and Features

Benefits

By integrating the iSMP4 with your Bolt P2PE solution, you can:

  • Minimize your scope of PCI compliance with point-to-point encryption. Your Bolt device encrypts sensitive card data and transmits it over over a secure HTTPS connection.
  • Process payments using a Wi-Fi connection.
  • Accept all payment types, including MSR (magnetic swipe), EMV (chip), and NFC (contactless).
  • Easily add devices without making changes to your existing integrations.

Supported Connection Types

The iSMP4 requires a connection to a password-protected Wi-Fi network. Bluetooth and certificate-based authentication are not currently supported. See Secure Network Configuration Best Practices for information for creating or configuring your network.

The iSMP4 uses the WPA-PSK security protocol for authentication on your Wi-Fi network. WPA-PSK (Wi-Fi Protected Access II Pre-Shared Key) requires you to enter a network name (SSID) and password (WPA-PSK) to authenticate and connect the device to your network. See Configuring the iSMP4 Wi-Fi Settings for more information.

Support for enterprise-class security using the 802.1x Extensible Authentication Protocol (EAP) is planned for future availability.

Secure Network Configuration Best-Practices 

CardConnect recommends the following best practices for configuring your network for the iSMP4:

  • Configure a DHCP IP address range to connect terminal devices to a dedicated subnet. Alternatively, use static IP addresses reserved for the devices.
  • Configure a new WPA Wi-Fi (with password requirement) network for the new device subnet. Optionally, access to the network can be restricted to the specific MAC address or IP address of the device. For extended security, you can restrict the services or ports that are allowed to communicate over the network.

Ordering an iSMP4 Device

To order the iSMP4 device, visit the CardPointe Shop.

Setting up the iSMP4

The following topics provide information for getting started with the iSMP4. For detailed information on integrating the iSMP4 with your Bolt P2PE solution, see the Device Integration Guide.

Before you begin, ensure that the iSMP4 device is fully charged before you attempt to configure and use it for the first time. Failure to fully charge the device prior to its first use can result in the loss of data stored in the device memory. The initial charging time is approximately 4 hours. 

What's In the Box?

The iSMP4 includes a wall charger and a spare USB-C cable. 

Accessing and Navigating the Bolt S.O.S. Menu

The Bolt S.O.S. menu allows you to access the device Version, Date and Time, Server Properties, Ethernet Properties and Offline Mode.

  • Press F, 7, 6, 7 on the device's number pad to access the Bolt S.O.S. menu.
  • Press F1 to navigate left.
  • Press F2 to navigate down.
  • Press F3 to navigate up.
  • Press F4 to navigate right.
  • Press O (green button) to select.
  • Press < (yellow button) to clear.
  • Press X (red button) to cancel or return to the main menu.

Entering Text Using the Multi-Tap Method

This method involves using the keypad to enter numbers and letters. Each number key also represents a set of letters that can be entered with that key, if pressed more than once. The first key press will enter the number, while pressing the key multiple times will enter one of the letters associated with that number key. Examples are given below.

  • Press 2 once to enter the number 2.
  • Press 2 twice to enter a lowercase a.
  • Press 2 three times to enter a lowercase b.
  • Press 2 four times to enter a lowercase c.
  • Press 2 five times to enter a capital A.
  • Press 2 six times to enter a capital B.
  • Press 2 seven times to enter a capital C.

Entering Text Using the On-Screen Keyboard

Some text inputs may provide an on-screen keyboard or number pad. Use the navigation buttons (F1, F2, F3, F4) to highlight the character you wish to enter, then press O (green button) to enter it into the text box.

    Configuring the iSMP4 Wi-Fi Settings 

    When the iSMP4 powers on for the first time, the device displays "Unbolted." This indicates that the device is not connected to the internet, and therefore is not able to connect to your software. 

    Connecting to a Wi-Fi Network

    To scan for and connect to your Wi-Fi network, do the following:

    1. Access the Bolt S.O.S. menu.
    2. Press F2 to scroll down and highlight Wifi Properties.
    3. Press O (green button) to select Wifi Properties.

    4. Press O (green button) to Scan for networks.
      A progress bar displays during the scan and once complete, a list of available Wi-Fi networks is shown. 
    5. Press F2 to scroll down the list and press O (green button) to select the correct Wi-Fi network.

    6. Enter the Wi-Fi password using the multi-tap method or the on-screen keyboard and press O (green button) when finished.

    7. The device displays the message Profile for <Network Name> created.
    8. Press O (green button) to acknowledge the message.
    9. The iSMP4 displays a message that a restart is required and then automatically restarts.
    10. The device restarts, connects to the Wi-Fi, and displays Bolted at the bottom of the screen when ready for use.

    If the device does not restart automatically, press and hold down the .,#* and < (Yellow) keys to manually reboot the device.

    Manually Adding a Wi-Fi Profile

    If the iSMP4 cannot detect or successfully connect to a network, or if you want to manually configure a connection, do the following:

    1. Access the Bolt S.O.S. menu.
    2. Press F2 to scroll down and highlight Wifi Properties.
    3. Press O (green button) to select Wifi Properties.
    4. Press F2 to scroll down and press O (green button) to select Add Wifi Profile.

    5. Enter the Wi-Fi network name using the multi-tap method, and press O (green button).

    6. The device displays the network name. Press O (green button) to accept the name, or press X (red button) to return to the previous menu.

    7. Enter the Wi-Fi password using the multi-tap method or the on-screen keyboard and press O (green button) when finished.

    8. The device displays the message Profile for <Network Name> created.
    9. Press O (green button) to acknowledge the message.
    10. The iSMP4 displays a message that a restart is required and then automatically restarts.
    11. The device restarts, connects to the Wi-Fi, and displays Bolted at the bottom of the screen when ready for use.

    If the device still displays "Unbolted," check the Wi-Fi connection status. If additional troubleshooting is required, contact our support team

    Deleting a Wi-Fi Profile

    If you entered the network name incorrectly or need to connect to a new network, delete the previously stored Wi-Fi profile as follows:

    1. Access the Bolt S.O.S. menu.
    2. Press F2 to scroll down and highlight Wifi Properties.
    3. Press O (green button) to select Wifi Properties.
    4. Press F2 to scroll down and highlight Delete Wifi Profile.
    5. Press O (green button) to select Delete Wifi Profile.
    6. Press O (green button) to select the Wi-Fi profile to delete.
    7. The device displays the message Profile <Network Name> deleted.

    8. Press O (green button) to acknowledge the message.

    Troubleshooting the iSMP4

    The following topics provide information for troubleshooting your iSMP4 device.

    Checking the Wi-Fi Connection Status

    1. Access the Bolt S.O.S. menu.
    2. Press F2 to scroll down and highlight Wifi Properties.
    3. Press O (green button) to select Wifi Properties.
    4. Press F2 to scroll down and press O (green button) to select Connection Status.
    5. The connection status is shown.

      Restarting the iSMP4

      Press and hold the .,#* key and < (yellow key) simultaneously to force the device to restart.

      Contacting Support

      Our support team is here to help you with device setup and beyond. If you have questions, please contact CardPointe Support.

      When contacting CardConnect for support, have your merchant ID and device hardware serial number (HSN) available. You can find the HSN at the top of the device display. Take note of any errors encountered, in order to facilitate the troubleshooting process.