CardPointe at a Glance
The CardPointe web application offers an intuitive user interface for complete control of your account.
The CardPointe web application offers an intuitive user interface for complete control of your account.
The CardPointe interface contains the following modules:
CardPointe supports the following web browsers:
CardConnect merchants can register for CardPointe using the account registration log in page.
To register your account:
Note: The link to finish your registration, which is included in the email that you receive from CardConnect, expires after two weeks from the date of receipt. If you fail to complete your registration prior to this expiration period, please contact CardConnect.
You can access CardPointe at the following URL:
Simply enter your account credentials and click Log in.
The Dashboard provides a a high-level overview of a merchant's activity. You can easily navigate and view transactional data in addition to any account alerts.
You can configure the types of notifications that display on the Dashboard screen by clicking configure.
The My Account page provides an overview of a merchant's accounts and their corresponding payment devices.
It's easy to sign-up for paperless statements in CardPointe. From the "My Account" screen, simply click the arrow to the right of the account to view additional details about the account.
Check the box next to I would like paperless statements.
If you have multiple merchant accounts, repeat these steps for each account that you'd like to receive paperless statements for.
You can track the fulfillment status of device orders and activate the devices within CardPointe. This can be accomplished from the following two tabs on the My Account screen:
From this tab, you can:
From this tab, you can:
To enable a device:
To disable a device:
To track the shipping of an ordered device that has a status of "Shipped":
Click the Tracking Number link to view the order's shipping status.
CardPointe provides you with a handful of reports to help you get a better understanding of your account-related activity, making it easy to quickly create and download reports.
You can generate reports in .CSV (spreadsheet) format for the following activities:
In addition, you can generate statements that provide detailed information about any payments received by the merchant based on a customizable date range.
Transactions-based reports provide transactional data—including sales, refunds, forced credits, and payment card verifications—that took place at the merchant locations that are attached to your account.
Refer to the screenshot below and the descriptions that follow for navigating the Transactions tab.
Gateway Batch reports display batch-related information, including the batch number, merchant location, batch amount, batch close date, and batch status.
Note: Gateway Batch times are configurable on the Administration screen.
Refer to the screenshot below and the descriptions that follow for getting around the Gateway Batches tab.
The level of reporting offered by CardPointe varies based on the account configuration or transaction origin.
Reporting Data Set | Gateway-Enabled Merchant? | Acquiring-Only Merchant? |
---|---|---|
Authorization | Yes | No |
Batch | Yes | No |
Settlement | Yes | Yes |
Funding | Yes | Yes |
For example, Virtual Terminal and API transactions realize the complete reporting set (Gateway Enabled). Meanwhile, transactions from a third-party device such as Verifone or Clover do not supply Authorization or Batch details (Acquiring Only).
The CardPointe Virtual Terminal allows you accept payment cards and eChecks using your computer's web browser and an internet connection. Using the Virtual Terminal, you can initiate card-not-present and card-present authorizations, captures, settlements, voids, and refunds. In addition, you can easily add and securely save customer payment information.
If you wish to accept EMV transactions with the CardPointe Virtual Terminal, please refer to the Bolt + Virtual Terminal documentation on this site for more information.
Refer to the screenshot below and the descriptions that follow for using the Virtual Terminal.
CardPointe provides the ability to quickly create recurring billing plans for your customers. Billing plans are ideal for subscription-based services, such as fitness club memberships and mobile phone plans, as well as for recurring payment plans, such as auto loans and hospital bills.
You can setup billing plans for the following payment intervals:
To create a new billing plan:
The CardPointe Catalog enhances your selling experience within the CardPointe Mobile app. Using the CardPointe desktop application, you can:
Note: The CardPointe desktop application allows you to manage your catalog, while the CardPointe Mobile app allows you to manage your catalog and sell your products from the catalog. For more information on using the Catalog in CardPointe Mobile, please click here.
Any CardPointe user with access to the Virtual Terminal can also process transactions using the Catalog in CardPointe Mobile. However, for a user to be able to create products, categories, and discounts in both the CardPointe desktop application and in CardPointe Mobile, you must grant the user permission via a setting on the "Administration" screen in CardPointe Desktop.
To enable Catalog management for your CardPointe users:
Click Administration in the top nav of the CardPointe Desktop Application.
Click Users.
Select the user from the list.
Click the Site Permissions tab.
Check the Catalog Admin box.
Click Save.
Products are any items that you sell using CardPointe Mobile. The products that you create in the CardPointe desktop application are selectable in CardPointe Mobile on the "Register" screen during the checkout process.
To create a product:
You can group your products into product categories to make them easier to manage in CardPointe Mobile. For example, if you sell electronic products, then your product categories might be TVs, speakers, computers, and cables. You may also wish to create product categories for products that are on sale, seasonal items, or for products in a specific size or color.
To create categories in the CardPointe desktop application:
To add products to categories in the CardPointe desktop application:
You can offer your customers monetary and percentage-based discounts that can be applied against individual products or against all products that are in the cart when selling with CardPointe Mobile.
Note: Discounts created in the CardPointe desktop application are immediately available for use within the CardPointe Mobile app.
To create discounts in the CardPointe desktop application that can be applied to individual products in your catalog when selling with CardPointe Mobile:
Cart Discounts are applied against to the total cost of the items in the cart when selling with the CardPointe Mobile app.
To create Cart Discounts in the CardPointe desktop application:
CardPointe Marketplace is your one-stop shop for terminals, add-ons and plugins for CardConnect. You can access the marketplace by logging in and navigating to the Marketplace tab.
The following third-party integrations are available on the Marketplace:
Type of Integration | Current Offerings |
---|---|
CardPointe Hardware | Bolt iPP 350 Bolt iPP 320 Bolt iSC Touch 250 CP Terminal iCT 220 CP Terminal iCT 250 Virtual Terminal Swiper Virtual Terminal Keypad Swiper |
eCommerce | Hosted Payment Page CoreCommerce Woo Commerce Magento |
Integrated POS Solutions | Instore
Clover |
Accounting | Clique InstantAccept |
CardPointe allows you to easily configure your batch close-out times.
Merchants who process on the North platform (CardPointe, Clover and First Data POS/Gateway only) have the ability to batch out at a later time, while still getting their funds the next day.
The batch close-out time that you choose should be no later than 9:50 PM EST in order to receive funds the next day.
To configure later next day funding in CardPointe:
Need assistance with CardPointe or have questions about your hardware? We have your back! You can contact our Support team by submitting a support ticket without having to leave the CardPointe application.
We encourage you to perform a search on this Support site to see if you can find an answer to your question. If this site does not solve your problem, we welcome your feedback with open arms! Simply click the Send Feedback button at the bottom-right of any page on this site to tell us how we can improve your support experience.
Any CardPointe user with the appropriate permissions can submit Support tickets in CardPointe.
If you are an admin and you wish to grant "Standard" users access to submit Support tickets, simply follow these steps:
Click the Site Permissions tab.
Scroll down and check the box next to Support Ticketing.
Click Update. The user now has the ability to create Support tickets in CardPointe.
Note: If the "Support Ticketing" option does not display on the "Site Permissions" tab, please contact your Partner for assistance.
To create a support ticket in CardPointe:
If you have multiple merchant locations, you can open a ticket for a specific location by choosing the site from the Location dropdown.
Select the purpose of the ticket from the Reason dropdown.
Provide details about your request or inquiry in the Description field.
When finished, click Save to submit the ticket. A member of our support staff will respond as soon as possible. If you would prefer to be contacted over the telephone, please include your contact information in the ticket description.
It's easy to add comments to a support ticket and to view a ticket's history.
To add additional comments to a ticket or to respond to our Support team:
When a Support agent responds to the ticket, their response will appear in the list of comments.
You can view the history of a ticket by clicking the History tab.
Note: In order to ensure a quick response time, please refrain from opening more than one ticket on the same topic.
Want to be in the know when an update occurred to one of your Support tickets? You can opt to receive email notifications whenever a Support ticket is created or updated on your merchant account.
See below for a list of fee definitions.
Fee | Definition |
Authorization Fees | Charged each time the card is swiped, keyed, or used in ecommerce, including approvals, pre-authorizations, verifications where card validity and/or AVS is confirmed, and declines. These authorization fees are only assessed on sales, not returns |
Transaction Fees | Charged for each settled transaction. Transaction fees are assessed on both sales and refunds. |
ACH Batch Fees | Charged each time the batch is closed. Typically, merchants close their accounts once daily |
Voice Authorization Fees | Charged if the merchant has to call the card associations to retrieve a voice authorization |
Address Verification Fee (AVS) | Charged each time the merchant has to enter a zip code or numbers of a street address for verification. This will always be charged on every transaction run through a CardPointe product since AVS is always passed |
CardPointe Setup Fee | One-time charge for CardPointe setup |
Monthly Platform Fee | Monthly fee for using CardPointe |
Authorization Fee | Charged for each transaction run through any CardPointe product |
Fee | Description |
Application Fee (One Time) | Fee charged to submit and process a merchant services application, or to cover the cost of a 3rd party gateway or software product, such as Authorize.net. |
Minimum Processing Fee (Monthly) | Minimum amount the processor must make, dependent on the discount rate |
Early Cancellation Fee | One-time charge for cancelling a merchant account when in breach of contract |
DDA Rejects (Per Item) | Charge which is only assessed when a withdrawal is rejected due to insufficient funds in the merchant’s bank account |
Statement Fee (Monthly) | Charge for preparing and sending the merchant statement, also known as the “Service Fee.” |
Data Breach Fee or Service Protection Program | Monthly fee that includes $50k in Breach Protection |
Chargeback Fee | Per occurrence fee for every chargeback incurred by the merchant |
Retrieval Fee | Per occurrence fee for every retrieval inquiry request issued by the card companies. Differs from Chargeback fee in that there is no action being taken, simply an inquiry into the transaction |
Annual Membership Fee | Defunct fee that is no longer used. Only used when converting old accounts and copied over from previous pricing |
Equipment Rental Fee (Monthly) | Monthly fee to cover the cost of renting hardware or other equipment from CardConnect |
Regulatory Product Fee (Monthly) | Monthly fee assessed to cover the cost of producing the 1099 forms required by the IRS for every merchant. |
PCI Non-Compliance Fee (Monthly) | Monthly fee assessed to the merchant if they do not validate PCI compliance within 90 days of activation |
PCI Annual Fee | Annual fee to cover the costs of the processor to maintain full PCI compliance. |
Wireless Fee (Monthly) | Monthly fee to cover GPRS terminal cost for cellular service. |
Wireless Activation | One-time activation fee to cover GPRS terminal setup cost and SIM card. |
Disc P/I | Discount charged per item for each transaction. This is typically seen for merchants who have a transaction fee assessed to the account or in EBT/PIN Debit sales |
Each decline comes with a code to help you understand why the error is happening. These decline codes are universal, and can be found by simply entering the code into your preferred search engine.
Merchants can call 877.828.0720, for after-hours support. Just press Option 1 then Option 2 to reach a live representative.
If you still need help, please call 877.828.0720.
Merchants can access the options to change their receipt information by going to Administration > Receipts subtab.
To change the information associated with the account, you will need to contact a Merchant Solutions representative at 877.828.0720
You can access the record of all of your transactions under the Reporting tab in CardPointe. If you feel something is incorrect, please call one of our Merchant Solutions representatives for an answer.
A batch report shows each transaction done in a particular time frame. A merchant can either batch automatically each day at a certain time, or batch manually at their terminal. A funding summary is what actually goes into the merchant’s bank account. This can be comprised of multiple batches, like after a weekend, and can also include debits from the account, like fees or charges taken out.
Your statements are accessible under the Reporting > Statements tab. From there, you will be able to see all of your statements from any linked Merchant Identification numbers.
The Payment Card Industry Data Security Standard (PCI DSS) is a set of industry rules passed down by the major card brands to protect merchants and customers from data breaches and identity theft. All merchants must be compliant, or risk facing a fine from the card brands. As a CardConnect merchant, your PCI compliance status is determined by your standing in Trustwave’s Trustkeeper portal. You can access this portal under the My Account tab on your CardPointe account.