CardPointe at a Glance

The CardPointe web application offers an intuitive user interface for complete control of your account.

The CardPointe interface contains the following pages:

  • Dashboard - Displays transaction activity, recent funding events, funding trends, and notifications.
  • My Account - View your Merchant Accounts, add products, services and hardware, and manage PCI compliance.
  • Reporting - Access transactions, gateway batches, funding events, chargebacks and statement archive.
  • Virtual Terminal - Use the Virtual Terminal to perform card-present and card-not-present transactions.
  • Catalog  - Create and manage your product catalog for use with the CardPointe Mobile app.
  • Marketplace - Shop for CardPointe terminals and card reader devices, eCommerce solutions, integrated POS solutions, and more.
  • Administration - Manage users, configure the Virtual Terminal, customize receipts, define batch times, and more.
  • Support - Create and submit support tickets, or contact CardPoine Support directly.

Supported Browsers

CardPointe supports the following web browsers:

  • Chrome 51.0 and above
  • Firefox 32.0.2 and above
  • Internet Explorer 11 and above
  • Safari 9.1.1 and above

Registering Your CardPointe Account

CardConnect merchants can register for CardPointe using the Merchant Registration  page.

To register your account:

  1. Enter your Merchant ID (MID), your Tax ID or Social Security Number (SSN), and your zip code in the corresponding fields.cardpointe-registration.jpg#asset:88
  2. Click Submit to Confirm. The Set Up Admin screen displays, allowing you to associate an administrative user with your Merchant Account.CP-registration-step2.jpg#asset:266
  3. Upon completing these fields, click Submit. CardConnect will send you an email that includes a link to complete your registration.

The link to finish your registration, which is included in the email that you receive from CardConnect, expires after two weeks from the date of receipt. If you fail to complete your registration prior to this expiration period, please contact CardConnect.

Accessing CardPointe

You can access CardPointe at the following URL:

https://cardpointe.com 

Simply enter your account credentials and click Log in.

Card Pointe Web Login

CardPointe Dashboard

The Dashboard provides a a high-level overview of a merchant's activity. You can easily navigate and view transactional data in addition to any account alerts.

  • Transaction Activity
  • Recent Funding Events
  • Funding Trends
  • Notifications
Dashboard revised 7 19

Configuring Dashboard Notifications

You can configure the types of notifications that display on the Dashboard screen by clicking the configure link.

Card Pointe Web Dash Configure Notifications

Managing Your Account

The My Account page provides an overview of merchant accounts and payment devices.

Card Pointe Web My Account

Signing Up for Paperless Account Statements

It's easy to sign-up for paperless statements in CardPointe from the My Account page. Simply click the arrow to the right of the account to view additional details about the account.

Card Pointe Web My Account Paperless 01

Check the box next to I would like paperless statements

Card Pointe Web My Account Paperless 02

If you have multiple merchant accounts, repeat these steps for each account that you'd like to receive paperless statements for.

Equipment Management

You can track the fulfillment status of device orders and activate the devices within CardPointe. This can be accomplished from the following two tabs on the My Account screen:

Equipment Tab

From this tab, you can:

  • View a list of your account’s existing devices.
  • Enable a device, which validates the device’s chain of custody for security purposes.
  • Disable a device that is not in use.
Card Pointe Web My Account Equipment

Enabling a Device

To enable a device:

  1. Navigate to My Account and click the Equipment tab.
  2. Locate the device that you'd like to activate and click Enable.
Card Pointe Web My Account Equipment Enable

Disabling a Device

To disable a device:

  1. Navigate to My Account and click the Equipment tab.
  2. Locate the device that you'd like to activate and click Disable
Card Pointe Web My Account Equipment Disable

Orders Tab

From this tab, you can:

Card Pointe Web My Account Orders

Tracking a Device's Shipping Status

To track the shipping of an ordered device that has a status of "Shipped":

  1. Navigate to My Account and click the Orders tab.
  2. Locate the order that you'd like to track and click the arrow to the right of it.
  3. Click the Tracking Number link to view the order's shipping status.

Reporting

CardPointe provides you with multiple reports to help you get a better understanding of your account-related activity, making it easy to quickly create and download reports.

Card Pointe Web Reporting Transactions

The following Reporting pages provide detailed information regarding all of your account activity:

  • Transactions
    Provides you access to all of your transactions, their details and status, as well as tools to sort, filter, and search by specific criteria.
  • Gateway Batches
    Displays all batch-related information, including batch number, merchant location, batch amount, batch close date, batch status, and transactions included the batch.
  • Funding
    Displays all funding-related events and details, such as funding date, bank account, the merchant location where the deposit was made, and the actual funded amount.
  • Chargebacks
    Displays an overview of any chargebacks submitted by cardholders to dispute a specific transaction.
  • Retrievals
    Displays an overview of any retrieval requests that were initiated by cardholders for further details regarding a specific transaction.
  • Statements
    Provides detailed information about all payments received by the merchant for the selected date range.

CardPointe is able to generate reports for authorization, batching, settlement, and funding for merchants boarded to the CardPointe Gateway. CardPointe is not able to provide authorization and batch information for aqcuiring-only merchants (for example, Verifone or Clover merchants) due to the use of a third-party gateway.

Transactions Reporting

View, search, and filter your transactions by a number of criteria to create your own reports, and export as a CSV or Excel file for further analysis.

Card Pointe Web Reporting Transactions Tab

The level of reporting offered by CardPointe varies based on the account configuration or transaction origin, as outlined below.

Reporting Data SetGateway-Enabled MerchantAcquiring-Only Merchant
AuthorizationYesNo
BatchYesNo
SettlementYesYes
FundingYesYes

Understanding Transaction Data

The Transactions page displays a minimal set of data by default, providing a general overview of your transactions. Click on Choose Columns to show additional transaction data on the page, which can then be exported to a file for additional processing if needed.

Card Pointe Web Reporting Transactions Choose Columns

CardPointe Transaction Columns and Descriptions

A description of each available column is provided below for reference.

Column Name
ExampleDescription
Transaction #
R123456789012

The retrieval reference number (retref) from the authorization response, preceded by one of the following capital letters:

  • R - Indicates a CardPointe Gateway transaction.
  • T - Indicates a third party transaction.
  • C - Indicates a cash transaction.
Serial #
C012UQ12345678The Hardware Serial Number (HSN) of the terminal used in the transaction.
Location

Old City

The descriptor of the Merchant ID performing the transaction. Descriptors for MIDs can be viewed and modified on the Administration page.

Date04/01/2020 09:58:00 AMThe date and time of the transaction, in Eastern Time.
MethodSaleThe type of transaction, such as sale, refund, force credit, etc.
Name

John Doe

The name of the payer, if provided.
CompanyGenerics Inc
The company name of the payer, if provided.
BrandVisaThe brand of the card used in the transaction.
Last 4
1234The last 4 digits of the card number used in the transaction.
Amount$56.28The amount of the transaction.
Auth Code
PPS417The authorization response code returned by the Gateway or processor.
StatusCapturedThe status of the transaction.
Parent Transaction #
R012345678901The original, or prior transaction associated with a refund or ACH Return.
UserAmy Smith
The CardPointe user performing the transaction, if any.
Plan ID
123456The ID of the associated billing plan, if any.
CurrencyUSDThe currency used to process the transaction.
Tip$1.23The tip amount applied to the transaction, if any.
Plan Name
User-provided text
The name of the billing plan that performed the transaction, if any.
Order #User-provided textThe order number supplied with the transaction, if any.
Invoice #
User-provided textThe invoice number supplied with the transaction, if any.
Purchase #
User-provided textThe purchase number supplied with the transaction, if any.
Tax Amount
$3.72The tax amount submitted with the transaction, if any.
Refund Reason
User-provided text
The refund reason provided, if any.
Front End
CardPointe Terminal
The payment solution used to process the transaction.
Settlement Date
04/01/2020 11:58:00 PMThe date and time settlement occurred for the transaction.
Capture Date
04/01/2020 09:58:00 AMThe date and time the transactions was captured.
Server #
1The server, clerk, or cashier ID from the payment terminal, if any.
Server Name

User-provided text

The server, clerk, or cashier name from the payment terminal, if any.
Transaction Source
GatewayThe system that generated the transaction.
App Version
CCN 2.2.4 0032The application version running on the payment terminal.
Convenience Fee
$2.00The convenience fee submitted with the transaction.
Surcharge Fee
$1.00The surcharge fee submitted with the transaction.
AVS Response
Street and zip match
The Address Verification System response
Token9418594164541111The token associated with the payment data.
Address100 Main Street
The cardholder's street address, if provided.
CityWayneThe cardholder's city, if provided.
StatePAThe cardholder's state, if provided.
Zip19087The cardholder's zip, if provided.
Phone Number
5555555555The cardholder's phone number, if provided.
Email

name@email.com

The cardholder's email, if provided.
Token Source
CardSecure API
The system that generated the token.
Terminal ID
User-provided textA description of the payment terminal, if provided during the authorization request.
Entry Method
Swipe / Retail
The method used to obtain payment data for the transaction.
Gateway Batch #
123456The batch number assigned to the transaction.
ResponseApprovalThe gateway or processor response.
Funded Batch #
12345678The settlement batch number.
Deposit ID
1234567890The ID of the deposit event.
Interchange Code
362A numerical value representing the applicable interchange rate.
Interchange Code Description
USREGULATEDEIRFA short explanation of the applicable interchange rate.
Interchange Amount
0.22The fees associated with processing the transaction, based on the interchange rate.
Interchange Rate
0.0005The rate used to calculate the interchange fees.
Downgrade Reason Code
25 43 73
The code associated with the downgrade reason or reasons, if any.

Transaction Detail

The following data is available only when clicking on a transaction to view the transaction details.

Name

ExampleDescription
Payment Type

Debit

The type of payment used for the transaction, such as credit, debit, etc.
GSANoIndicates whether the amount is exempt from state tax as a result of using a General Services Administration (GSA) payment type.
EMV

No

Indicates whether the Europay, MasterCard, and Visa (EMV) data was submitted with the payment data.
Custom Fields
User-provided textThe custom field names created within the Administration section of CardPointe, and the user-provided text supplied at the time of the transaction.
Authorized Amount
$100.00The amount submitted during the authorization request.
Captured Amount
$56.28The amount captured during the capture request.

Sorting Transaction Data

Click the column headings to sort the table in ascending order for that field. Click again to sort in descending order.

Card Pointe Web Reporting Transactions Sorting

Filtering Transaction Data

You can use filters to show only transactions from specific locations, dates, transaction statuses, and more.

Card Pointe Web Reporting Transactions Filters

Use the drop-down columns to narrow your results by one of the following criteria:

  • Date - Filter by floating date ranges or a specific date
  • Location - Filter by one or more specific locations
  • Amount - Filter by a minimum transaction amount, maximum transaction amount, or both
  • Method - Filter by the transaction method, such as Sale, Refund, etc.
  • Status - Filter by the transaction status, such as Captured, Declined, Refunded, etc.
  • Brand - Filter by the card brand used in the transaction
  • Front End - Filter by the processing front end, such as Bolt, CardPointe Mobile, Virtual Terminal, etc.
  • Entry Method - Filter by the method used to obtain the payment data, such as EMV Swiped, Digital Wallet, etc.

Creating Custom Reports

Create custom reports based on your column selection and filtering options to load the same settings in the future. Once you have selected the columns you desire and any applicable filters, save your selection by clicking Unsaved Report and then Save.

Load your column selection and filtering options later by clicking Saved Reports and selecting one of your saved reports.

Card Pointe Web Reporting Transactions Custom Reports

Searching Transaction Data

Enter the first 3 characters of your search term into the search box to show the matching transactions. By default, the search function searches all searchable columns. Narrow your results by clicking Search Columns, and selecting one or more columns to search.

Card Pointe Web Reporting Transactions Searching

Exporting Transaction Data

Data currently shown within the Transactions table can be exported to a file for more advanced sorting, filtering, and analytics. Simply click Choose Columns to enable all of the desired columns or load a saved report, then click the Export button and select a data format.

Card Pointe Web Reporting Transactions Exporting

Gateway Batches Reporting

The Gateway Batches page displays all batch-related information, including the batch number, merchant location, batch amount, batch close date, and batch status.

Note: Gateway Batch times are configurable on the Administration screen.

Card Pointe Web Reporting Gateway Batches

The most recent batches are shown at the top of the list. Click on the Batch Number for more information about the batch, including the transactions contained within it.

Filtering and Searching Batches

You can filter the batches table by selecting a specific Location, Status, or Date, or use the search field to find a specific batch.

Card Pointe Web Reporting Gateway Batches Filters

Click the column headings to sort the table in ascending order by that field. Click again to sort in descending order.

Funding Reporting

The Funding page displays all funding-related information, including the funding date, location, and funding total for each funding event. Click on the funding date for additional details about the funding event, including a list of all associated transactions.

Card Pointe Web Reporting Funding Tab

Click Locations to show only funding reports for the selected locations, sort the funding events by clicking one of the column headings, or use the search box to find a specific entry.

Chargebacks Reporting

The Chargebacks page displays all chargebacks submitted by cardholders to dispute a transaction, including the location, request date, due date, reason, and the original transaction information associated with the chargeback.

Card Pointe Web Reporting Chargebacks Tab

Click Display Columns to add or remove columns from the table, or Locations to show only chargebacks for the selected locations. You can sort the chargebacks by clicking one of the column headings, or use the search box to find a specific entry.

Click the Transaction # to view more information about the transaction in question.

The Transaction # column is only available for merchants that use the CardPointe Gateway.

Retrievals Reporting

The Retrievals page displays all retrieval requests submitted by cardholders for further details regarding a specific transaction, including the location, request date, due date, reason, and the original transaction information related to the request.

Card Pointe Web Reporting Retrievals Tab

Click Display Columns to add or remove columns from the table, or Locations to show only retrieval requests for the selected locations. You can sort the retrieval requests by clicking one of the column headings, or use the search box to find a specific entry.

Click the Transaction # to view more information about the transaction in question.

The Transaction # column is only available for merchants that use the CardPointe Gateway.

Account Statements

You can view all of your recent monthly merchant statements on the Statements page. Click the date of each statement to download a PDF copy for your records.

Card Pointe Web Reporting Statements Tab

Virtual Terminal

The CardPointe Virtual Terminal allows you tp accept payment cards and eChecks using your computer's web browser and an internet connection. Using the Virtual Terminal, you can initiate card-not-present and card-present authorizations, captures, settlements, voids, and refunds. In addition, you can easily and securely  save customer payment information, and configure Billing Plans for recurring payments.

Accepting EMV Transactions

If you want to accept EMV (chip) card payments using the CardPointe Virtual Terminal, you can add a Bolt terminal to your solution. See the Bolt + CardPointe Virtual Terminal for more information.

Navigating the Virtual Terminal

Refer to the screenshot below and the descriptions that follow for using the Virtual Terminal.

Card Pointe Web VT VT Overview
  1. Transaction Options - The transaction options allow you to specify the location, transaction type, capture setting, and search for a specific customer.

    Location
    • Choose the merchant location that is performing the transaction. This automatically defaults to the first location listed within the Locations section of the Administration screen.
    Transaction Type & Capture Setting
    • Sale - Process a sales transaction. The capture options include Authorize and Capture and Authorize Only.
    • Force Credit - Allows you to process refunds without reference to the prior sale transaction when either (a) the sale occurred over a year before the refund, or (b) the sale was processed through a payment gateway other than CardPointe. Please be advised that enabling force credit functionality in the virtual terminal increases your exposure to possible fraud. When enabled, force credits allow users with sufficient permissions to issue credits to consumer cards for the purposes described above, and you are required to ensure that all force credits comply with applicable card organization rules.
      Note: The ability to process Force Credit transactions must be enabled for your merchant account. Additionally you are required to authenticate your account for the first Force Credit transaction in your current session. See Authenticating a Force Credit Transaction for more information.
    • Verify - Verify a customer's payment method without authorizing funds (also known as a Zero Dollar Value Authorization). A Zero Dollar Value Authorization performs an Address Verification (AVS) check, and confirms that the three or four digit Card Verification Value (CVV) code is valid.
    Search
    • Search for an account holder and select a result to automatically fill the Account Holder Data fields.
    • Selecting the Email Receipt checkbox sends a receipt of the transaction to the address provided in the Email Address field.
    • Selecting the Store Customer Profile checkbox creates a Customer Profile and saves the the Account Holder Data and Payment Data securely for future transactions.
  2. Account Holder Data - Enter the account holder's information in all fields or use the search box to search for a customer and auto-fill the account holder data.
  3. Payment Data - Enter the account holder's payment data in this section of the Virtual Terminal. If you are performing a card-present transaction, click the Device/Terminal Card Entry link to swipe, dip, or tap the payment card using a terminal.
  4. Transaction Details - Enter the amount of the transaction, as well an any other required fields (such as Tax, Tip at Time of Sale, Invoice #, etc.)

Customers

CardPointe offers the ability to securely store and manage a cardholder's payment information in a Customer Profile for quick and simple payment processing. The Store Customer Profile option can be chosen when performing a transaction in the Virtual Terminal, or a Customer Profile can be stored manually using the Add New Customer button on the Customers page.

Each customer profile can contain a combination of cards and eCheck payment methods, with a singular payment method chosen as the default. When performing a transaction in the Virtual Terminal, enter the cardholder name in the search box to load a Customer Profile. Enter the amount and other required Transaction Details to complete the transaction.

Card Pointe Web VT Customers

Billing Plans

CardPointe provides the ability to easily create recurring billing plans for your customers. Billing plans are ideal for subscription-based services, such as fitness club memberships and mobile phone plans, as well as for recurring payment plans, such as auto loans and hospital bills.

Card Pointe Web VT Billing Plans

Creating a New Billing Plan

You can setup billing plans for the following payment intervals:

  • Daily
  • Weekly
  • Monthly
  • Yearly

To create a new billing plan:

  1. On the Virtual Terminal page, select Billing Plans.
  2. Click New Billing Plan. The Create Billing Plan screen displays.
  3. If you have multiple merchant locations, select the relevant location from the drop-down menu.
  4. Enter the customer's billing and contact information in the corresponding fields. Please note the following:
    • The Name on Card field is mandatory, and all other fields are optional.
    • The Always use default payment method for this profile checkbox is selected by default. When this box is selected, the default payment method that is assigned to the customer's profile is used for the billing plan. To edit a customer's default payment method, navigate to Virtual Terminal > Customers tab > select a customer > select a payment method at the right of the screen > click Make Default.
    • Selecting the Email Receipt checkbox emails a receipt of the transaction to the address provided in the Email Address field.
  5. In the Plan Scheduling section of the screen, choose the desired billing interval from the drop-down. By default, Monthly intervals are selected as this tends to be the most commonly used billing interval.
  6. Choose the billingStart Date.
  7. Choose the billing frequency in the Bill Every field. In this example, the customer will be billed on a bi-monthly basis since the Monthly interval is selected, and because the billing frequency entered in the Bill Every field is set to 2 months.
  8. In the Until field, choose whether the billing plan should end based  on the following options:
    • Cancelled - The plan will remain active until it is cancelled by the customer.
    • Date - The plan will remain active until a specified date.
    • # of Payments - The plan will remain active until a specified amount of payments are received.
  9. Enter a name for the plan in the Plan Name field.
  10. Enter the amount owed for the billing plan in the Amount field. Upon entering a billing amount, the Billing Schedule Preview section displays the number of payments that remain for the billing plan.
  11. When finished, click Save to create the billing plan.

Managing Billing Plans

CardPointe makes it easy for you to manage all billing plan details, such as:

  • Modifying the plan amount
  • Modifying the plan name
  • Modifying the payment account
  • Cancelling individual payments
  • Cancelling the billing plan
  • Processing a payment ahead of the scheduled date
  • Marking a payment as paid when payment is submitted by cash, check, or other means

Modifying an Existing Billing Plan

To make changes to an existing billing plan, click the applicable Plan Id.

    Card Pointe Web VT Billing Plans Select Plan

    You can view the Billing Plan Details displayed on this page, as well as the following options:

    • Edit Plan - Modify the plan name, amount, or scheduling
    • Cancel Plan - Cancel the billing plan to stop all future payments
    • Edit Payment Account - Modify the payment card used for the billing plan
    • View Customer Profile - View and modify the customer's profile data
    Card Pointe Web VT Billing Plans Plan Detail

    Modifying an Individual Payment

    Past and future scheduled payments are shown in the Plan Schedule section below the Billing Plan Details. The Plan Schedule provides an overview of all payment history and scheduled payments.

    1. Use the search field to quickly find an individual payment, then click options.
    2. You can now choose one of the options to Pay Now, Mark as Paid, or Cancel this payment.

    Scheduled Payments

    CardPointe makes it easy to search for past and future payments of a recurring billing plan on the Scheduled Payments page. Using this page, you can view all billing plan payments scheduled for a specific date, or filter by:

    • Location
    • Status
    • Account
    • Plan ID
    • Plan Name
    Card Pointe Web VT Scheduled Payments

    Filtering and Searching Scheduled Payments

    You can narrow the list of scheduled payments displayed in the table by selecting a specific Location, Status, or Date. Use the search box to quickly search for a specific scheduled payment using the customer's name, amount, plan name, and more.

    Sort the results by clicking one of the column headings to sort the table in ascending order by that field. Click again to sort in descending order.

    Card Pointe Web VT Scheduled Payments F Ilters

    You can modify, cancel, or initiate payment of the scheduled amount early by clicking on the Plan Id to view the Plan Schedule.

    Catalog

    The CardPointe Catalog enhances your selling experience within the CardPointe Mobile app. Using the CardPointe desktop application, you can:

    • Easily create products with custom pricing.
    • Assign your products to product categories.
    • Create monetary and percentage-based discounts that can be applied at the product and cart levels when selling with CardPointe Mobile.
    • Define tax settings.

    Note: The CardPointe desktop application allows you to manage your catalog, while the CardPointe Mobile app allows you to manage your catalog and sell your products from the catalog. For more information on using the Catalog in CardPointe Mobile, please click here.

    Granting Users Access to CardPointe Catalog Management

    Any CardPointe user with access to the Virtual Terminal can also process transactions using the Catalog in CardPointe Mobile. However, for a user to be able to create products, categories, and discounts in both the CardPointe desktop application and in CardPointe Mobile, you must grant the user permission via a setting on the "Administration" screen in CardPointe Desktop.

    To enable Catalog management for your CardPointe users:

    1. Click Administration in the top nav of the CardPointe Desktop Application.

    2. Click Users.

    3. Select the user from the list.

    4. Click the Site Permissions tab.

    5. Check the Catalog Admin box.

    6. Click Save.

    Creating Products

    Products are any items that you sell using CardPointe Mobile. The products that you create in the CardPointe desktop application are selectable in CardPointe Mobile on the "Register" screen during the checkout process.

    To create a product:

    1. Click Catalog in top navigation and select the Products tab.
    2. Click Add Product.
    3. On the "Add Product" screen:
      • Give the product a name. 
      • Enter the product price.
      • If the product has a SKU, enter it in the "Product SKU" field (optional).
      • To apply a discount to the product, search for and select the discount in the "Discount" field.
      • Choose whether the product should be "Active." If a product is not active, it will not be selectable on the "Register" screen during the checkout process in CardPointe Mobile. We recommend using this setting when a product is out of stock.
      • Enter a description of the product (optional).
    4. When finished, click Save.

    Creating Categories

    You can group your products into product categories to make them easier to manage in CardPointe Mobile. For example, if you sell electronic products, then your product categories might be TVs, speakers, computers, and cables. You may also wish to create product categories for products that are on sale, seasonal items, or for products in a specific size or color.

    To create categories in the CardPointe desktop application:

    1. Click Catalog in top navigation and select the Categories tab.
    2. Click Add Category.
    3. On the "Add Category" screen:
      • Give the category a name.
      • Choose whether the category should be "Active." If a category is not active, you will not be able to select the category during checkout when selling with CardPointe Mobile.
      • Select a color to help distinguish the category from others that you create. You must choose a color in order to create the category.
      • Enter a description for the category (optional).
      • Click Save.

    Adding Products to Categories

    To add products to categories in the CardPointe desktop application:

    1. Select an existing category from the list on the Categories screen (Catalog > Categories tab). 
    2. Click the Add/Remove button to assign products to the category.
    3. Locate and select the products from the list of available products.
    4. When finished, click Save.

    Creating Discounts

    You can offer your customers monetary and percentage-based discounts that can be applied against individual products or against all products that are in the cart when selling with CardPointe Mobile.

    Note: Discounts created in the CardPointe desktop application are immediately available for use within the CardPointe Mobile app.

    Creating Product Discounts

    To create discounts in the CardPointe desktop application that can be applied to individual products in your catalog when selling with CardPointe Mobile:

    1. Click Catalog in top navigation and select the Product Discounts tab.
    2. Click New Discount.
    3. On the "New Discount" screen:
      • Give the discount a name. 
      • Choose whether the discount should be applied as a percentage or as a dollar amount.
      • Enter the discount amount.
      • Choose whether the discount should be "Active." If a discount is not active, it will not be selectable during the checkout process in CardPointe Mobile.
      • Enter a description of the discount type (optional)
    4. When finished, click Save.

    Creating Cart Discounts

    Cart Discounts are applied against to the total cost of the items in the cart when selling with the CardPointe Mobile app.

    To create Cart Discounts in the CardPointe desktop application:

    1. Click Catalog in top navigation and select the Cart Discounts tab.
    2. Click New Discount.
    3. On the "New Discount" screen:
      • Give the discount a name. 
      • Choose whether the discount should be applied as a percentage or as a dollar amount.
      • Enter the discount amount.
      • Choose whether the discount should be "Active." If a discount is not active, it will not be selectable during the checkout process in CardPointe Mobile.
      • Enter a description of the discount type (optional)
    4. When finished, click Save.

    Marketplace and Add-Ons

    CardPointe Marketplace is your one-stop shop for terminals, add-ons and plugins for CardConnect. You can access the marketplace by logging in and navigating to the Marketplace tab. 

    The following third-party integrations are available on the Marketplace:

    Type of IntegrationCurrent Offerings
    CardPointe HardwareBolt iPP 350
    Bolt iPP 320
    Bolt iSC Touch 250
    CP Terminal iCT 220
    CP Terminal iCT 250
    Virtual Terminal Swiper
    Virtual Terminal Keypad Swiper
    eCommerceHosted Payment Page
    CoreCommerce

    Woo Commerce

    Integrated POS SolutionsInstore
    Clover
    AccountingClique
    InstantAccept

    Administration

    The Administration screen allows you to customize your CardPointe account. 

    Descriptor Settings

    Differentiate between your various merchant accounts or locations by altering the labels for each of your merchant IDs on the Descriptors page.

    Card Pointe Web Admin Descriptors

    User Settings

    Access the Users tab within Administration to manage all of your users' contact settings, permissions, and notification settings, as well as viewing each user's transaction history.

    Card Pointe Web Admin Users

    Virtual Terminal Configuration

    Access the Virtual Terminal tab within Administration to configure which fields are visible in the Virtual Terminal, require specific fields for Customer Profile creation, and activate Bolt on Virtual Terminal to accept payments using a Bolt Terminal.

    Card Pointe Web Admin VT

    Custom Fields Configuration

    Access the Custom Fields tab within Administration to configure whether custom fields should be active, required, or shown on receipts. 

    Card Pointe Web Admin Custom Fields

    Receipt Configuration

    Access the Receipts tab within Administration to configure the fields and formatting of your receipts.

    Card Pointe Web Admin Receipts

    Batch Settings

    Access the Batching tab within Administration to configure your batch close-out times for each merchant account.

    Configure Later Next Day Funding Batches

    Merchants who process on the North platform (CardPointe, Clover and First Data POS/Gateway only) have the ability to batch out at a later time, while still getting their funds the next day. 

    The batch close-out time that you choose should be no later than 9:50 PM EST in order to receive funds the next day.

    To configure later next day funding in CardPointe:

    1. Navigate to Administration > Batching.
    2. Uncheck the box next to "Automatically close batch for Next Day Funding."
    3. Hover your mouse over the bar graph and choose a new cutoff time for next day funding. The batch close-out time that you choose should be no later than 9:50 PM EST.
    4. Click Save.

    Security Settings

    Access the Security tab within Administration to configure whether the Address Verification Service (AVS) and Card Verification Value (CVV) security checks are enabled, as well to set transaction amount limitations.

    Card Pointe Web Admin Security

    Submit a Support Ticket

    Need assistance with CardPointe or have questions about your hardware? We have your back! You can contact our Support team by submitting a support ticket without having to leave the CardPointe application.

    You can now submit support tickets to request changes to your merchant account. See Updating Your Merchant Account for more information.

    Before You Submit a Support Ticket...

    We encourage you to perform a search on this Support site to see if you can find an answer to your question. If this site does not solve your problem, we welcome your feedback with open arms! Simply click the Send Feedback button at the bottom-right of any page on this site to tell us how we can improve your support experience.

    Who Can Submit Support Tickets?

    Any CardPointe user with the appropriate permissions can submit Support tickets in CardPointe.

    • Admin Users
      By default, "Admin" users have the ability to submit Support tickets.
    • Standard Users
      "Standard" users can also submit Support tickets, but they must first have their account permissions updated.

    Granting Permission to Submit Support Tickets

    If you are an admin and you wish to grant "Standard" users access to submit Support tickets, simply follow these steps:

    1. Navigate to Administration > Users and select the user that you wish to grant access to submit Support tickets.
    2. Click the Site Permissions tab.
    3. Scroll down and check the box next to Support Ticketing.
    4. Click Update. The user now has the ability to create Support tickets in CardPointe.

    Note: If the "Support Ticketing" option does not display on the "Site Permissions" tab, please contact your Partner for assistance.

    Creating a Support Ticket

    To create a support ticket in CardPointe:

    1. Navigate to the "Support" tab and click Create Ticket.
    2. If you have multiple merchant locations, you can open a ticket for a specific location by choosing the site from the Location dropdown
    3. Select the purpose of the ticket from the Reason dropdown.
    4. Enter the required information and add attachments to your support ticket.
    5. When finished, click Save to submit the ticket. A member of our support staff will respond as soon as possible. If you would prefer to be contacted over the telephone, please include your contact information in the ticket description.

    Updating an Existing Support Ticket

    It's easy to add comments to a support ticket and to view a ticket's history.

    Adding Comments to a Ticket

    To add additional comments to a ticket or to respond to our Support team:

    1. Click the Ticket ID link from list.
    2. Click Add Comment to add additional information or to respond to our Support team.

      When a Support agent responds to the ticket, their response will appear in the list of comments.

    Viewing a Ticket's History

    You can view the history of a ticket by clicking the History tab.

    In order to ensure a quick response time, please refrain from opening more than one ticket on the same topic.

    Subscribing to Ticket Updates

    Want to be in the know when an update occurred to one of your Support tickets? You can opt to receive email notifications whenever a Support ticket is created or updated on your merchant account.

    1. Navigate to Administration > Users and select the user that you wish to subscribe to ticket updates.
    2. Click the Email Notifications tab.
    3. Scroll down to the "Transactions & Event Notifications" section and check the box next to Support Ticket Alerts.
    4. Click Save when finished. You will now receive email notifications when support tickets are created and updated.

    Updating Your Merchant Account Information

    You can create a support ticket to make the following changes to your account:

    When you submit a ticket, a CardPointe Support team member will update your account. You'll receive an email to notify you when the change is complete. 

    The following ticket types require a digital signature and two-factor authentication to complete:

    • Bank Account Change
    • Legal Name/Tax ID Update
    • DBA Update

    Bank Account Change

    To request a bank account change, select the Bank Account Change ticket reason.

    Before you begin, ensure that you have the following information available: 

    • The old routing and account numbers
    • The new routing and account numbers
    • The new bank account type (deposit, withdrawal, or both)
    • The Tax ID associated with the merchant account
    • The last 4 digits of the account owner’s Social Security Number
    • The merchant account owner's legal name
    • A voided check, in the event that your information cannot be verified automatically
    Card Pointe Web Support Bank Change

    The Bank Account Change ticket includes the following fields:

    FieldDescription
    Old Routing NumberThe current bank account routing number.
    Old Account NumberThe current bank account number.
    New Account Type

    Select one of the following types for the new account:

    • Deposits & Fees
    • Deposits Only
    • Fees Only
    • ACH (ProfitStars)
    New Bank NameThe name of the bank to which the new account belongs.
    New Bank Phone NumberThe contact phone number for the bank to which the new account belongs.
    New Routing NumberThe routing number for the new account.
    New Account NumberThe bank account number for the new account.
    Attachment

    Optionally, attach one of the following to verify your new bank account information:

    • Voided check
    • Official bank letter

    Note:
    If you do not provide an attachment, you might be prompted to provide one if we are unable to verify your new account with the information that you provided.
    Tax IDThe tax ID associated with the account, required to sign the form.
    SSN-4

    The last 4 digits of the account owner's SSN, required to sign the form.

    Note: This is not required for non-profit or Individual/Sole Proprietor accounts.

    Signer NameThe account owner's Legal Name, required to sign the form.

    Legal Business Name/Tax ID Change

    To request a legal business name or tax ID change, select the Legal/Tax ID ticket reason.

    Card Pointe Web Support Biz Name Change

    The Legal/Tax ID ticket includes the following fields:

    FieldDescription
    New Legal NameThe new legal name for this account.
    New Tax ID

    The new Tax ID for this account.

    Must be 10 characters including the dash.

    Attachments

    One of the following, to verify your new information:

    • W9 form
    • SS-4 IRS issuance letter
    • Most recent tax return
    Tax ID
    (Current)
    The current Tax ID, required to sign the form.
    Signer Name
    (Current)
    The account owner's current Legal Name, required to sign the form.

    DBA Name Change

    To request a doing business as (DBA) name change change, select the DBA Name Change ticket reason.

    Card Pointe Web Support DBA Name Change

    The DBA Change ticket includes the following fields:

    FieldDescription
    New DBA NameThe new Doing Business As (DBA) name that you want to use.
    Tax IDThe tax ID for the account, required to sign the form.
    SSN Last 4The last 4 digits of the owner's Social Security Number.
    Signer NameThe account owner's Legal Name, required to sign the form.

    Demographic (Contact Info) Change

    To request a phone number, mailing address, or physical location address change, select the Demographic Change ticket reason.

    Card Pointe Web Support Demographic Change

    The Demographic Change ticket includes a description field for you to provide the details of your change request. for example, if you want to change your contact phone number, you could specify "Please change my phone number to (111)111-1111."

    CardPointe FAQs

    What is this fee on my statement?

    See below for a list of fee definitions.

    Authorization and Transaction

    FeeDefinition
    Authorization FeesCharged each time the card is swiped, keyed, or used in ecommerce, including approvals, pre-authorizations, verifications where card validity and/or AVS is confirmed, and declines. These authorization fees are only assessed on sales, not returns
    Transaction FeesCharged for each settled transaction. Transaction fees are assessed on both sales and refunds.
    ACH Batch FeesCharged each time the batch is closed. Typically, merchants close their accounts once daily
    Voice Authorization FeesCharged if the merchant has to call the card associations to retrieve a voice authorization
    Address Verification Fee (AVS)Charged each time the merchant has to enter a zip code or numbers of a street address for verification. This will always be charged on every transaction run through a CardPointe product since AVS is always passed
    CardPointe Setup FeeOne-time charge for CardPointe setup
    Monthly Platform FeeMonthly fee for using CardPointe
    Authorization FeeCharged for each transaction run through any CardPointe product

    Monthly and Miscellaneous

    FeeDescription
    Application Fee (One Time)Fee charged to submit and process a merchant services application, or to cover the cost of a 3rd party gateway or software product, such as Authorize.net.
    Minimum Processing Fee (Monthly)Minimum amount the processor must make, dependent on the discount rate
    Early Cancellation FeeOne-time charge for cancelling a merchant account when in breach of contract
    DDA Rejects (Per Item)Charge which is only assessed when a withdrawal is rejected due to insufficient funds in the merchant’s bank account
    Statement Fee (Monthly)Charge for preparing and sending the merchant statement, also known as the “Service Fee.”
    Data Breach Fee or Service Protection ProgramMonthly fee that includes $50k in Breach Protection
    Chargeback FeePer occurrence fee for every chargeback incurred by the merchant
    Retrieval Fee
    Per occurrence fee for every retrieval inquiry request issued by the card companies. Differs from Chargeback fee in that there is no action being taken, simply an inquiry into the transaction
    Annual Membership FeeDefunct fee that is no longer used. Only used when converting old accounts and copied over from previous pricing
    Equipment Rental Fee (Monthly)Monthly fee to cover the cost of renting hardware or other equipment from CardConnect
    Regulatory Product Fee (Monthly)Monthly fee assessed to cover the cost of producing the 1099 forms required by the IRS for every merchant.
    PCI Non-Compliance Fee (Monthly)Monthly fee assessed to the merchant if they do not validate PCI compliance within 90 days of activation
    PCI Annual FeeAnnual fee to cover the costs of the processor to maintain full PCI compliance.
    Wireless Fee (Monthly)Monthly fee to cover GPRS terminal cost for cellular service.
    Wireless ActivationOne-time activation fee to cover GPRS terminal setup cost and SIM card.
    Disc P/IDiscount charged per item for each transaction. This is typically seen for merchants who have a transaction fee assessed to the account or in EBT/PIN Debit sales


    What do these declines mean?

    Each decline comes with a code to help you understand why the error is happening. These decline codes are universal, and can be found by simply entering the code into your preferred search engine.

    Who can help me after hours?

    Merchants can call 877.828.0720, for after-hours support. Just press Option 1 then Option 2 to reach a live representative.

    What are the next day funding cutoff times?

    The cutoff time for next day funding vary from processor to processor. Contact your account manager to confirm the next day funding cutoff time for your processor.

    In some cases, it may be possible to adjust the batch close-out time to occur later in the day, while still receiving the funds next day. Review the Configuring Later Next Day Funding Batches section of the CardPointe Web App support article for more information.

    How do I void/refund a transaction?

    1. Merchants can void or refund a transaction done by a CardPointe terminal or device by going to the Virtual Terminal on the CardPointe platform. 
      1. Click Reporting.
      2. Locate the transaction.
      3. Click the Transaction#
      4. A button to Void or Refund the transaction displays under Transaction Detail
    2. If a merchant is using a 3rd Party Terminal, you will need void or refund at the terminal. 

    If you still need help, please call 877.828.0720.

    How can I change my demographic information in CardPointe?

    Merchants can access the options to change their receipt information by going to Administration > Receipts subtab. 

    To change the information associated with the account, you will need to contact a Merchant Solutions representative at 877.828.0720

    How can I reconcile my funding vs my transactions?

    You can access the record of all of your transactions under the Reporting tab in CardPointe. If you feel something is incorrect, please call one of our Merchant Solutions representatives for an answer.

    What is the difference between funding summary and a batch report?

    A batch report shows each transaction done in a particular time frame. A merchant can either batch automatically each day at a certain time, or batch manually at their terminal. A funding summary is what actually goes into the merchant’s bank account. This can be comprised of multiple batches, like after a weekend, and can also include debits from the account, like fees or charges taken out.

    Where can I see my statements?

    Your statements are accessible under the Reporting Statements tab. From there, you will be able to see all of your statements from any linked Merchant Identification numbers.

    What is PCI compliance and how do I become PCI compliant?

    The Payment Card Industry Data Security Standard (PCI DSS) is a set of industry rules passed down by the major card brands to protect merchants and customers from data breaches and identity theft. All merchants must be compliant, or risk facing a fine from the card brands. As a CardConnect merchant, your PCI compliance status is determined by your standing in Trustwave’s Trustkeeper portal. You can access this portal under the My Account tab on your CardPointe account.