Overview

The CardPointe mobile app extends the features and benefits of the CardPointe platform to iOS and Android devices and is available to all CardPointe customers. Easily accept and manage payments from your mobile device using the app's intuitive interface. Benefits of the app include but are not limited to:

Payment Acceptance

Securely accept all major credit cards via keyed entry or card swipe using the CardPointe Mobile Device.

Product Catalog Management

Unlock the power of the CardPointe Catalog, allowing you to:

• Easily create products with custom pricing.
• Assign your products to product categories.
• Select products from the Catalog during checkout.
• Offer your customers the ability to pay gratuity during checkout.
• Provide product-level and cart-level discounts to your customers.

If you do not wish to use the CardPointe Catalog, the app also offers a simplified Virtual Terminal that allows you to securely accept all major credit cards via keyed entry.

On-Demand Reporting

Use the Reporting dashboard to:

• View key sales and transaction data.
• Access transaction history.
• View the details of a particular payment.

Transaction Management

Easily view transaction statuses and perform actions against any completed transaction, including void, refund, re-process or emailing the customer a receipt. Even better, you can access transaction trends, such as batches by card type, authorized vs. captured and previous day sales by card type - directly from your mobile device.

CardPointe Mobile Replaces CardConnect Mobile

The CardPointe Mobile app and the CardPointe Mobile Device replace the legacy CardConnect Mobile RoamPay device. The CardPointe Mobile app and the CardPointe Mobile Device offer a robust product catalog, powerful reporting features and account management capabilities, providing superior value to merchants.

CardPointe Mobile Device

To compliment the CardPointe mobile app, CardConnect offers the CardPointe Mobile Device, which supports transactions via swipe. The device plugs into the standard audio port on iOS and Android mobile devices.

IMPORTANT FOR ANDROID USERS: If you have an Android device, you may need to manually enable your microphone in order to use the CardPointe Mobile Device. To do so, navigate to your Settings > Apps > CardPointe > Permissions > Enable Microphone. 

Device Specifications

Charging the Device

The device ships fully charged and is capable of processing approximately 240 transactions before requiring a recharge. To charge the device, simply plug it into a powered USB port using the provided micro USB cable. Charging times may vary based on the power output of the USB port, however, the device recharges fully after approximately 40 minutes.

Ordering CardPointe Mobile Devices

The ordering process varies depending on whether the merchant is a new or existing CardConnect client.

New Merchants

If you are a new merchant with CardConnect, your sales partner can order a CardPointe Mobile device(s) for you by submitting an equipment request in CoPilot.

Existing Merchants

If you are an existing CardConnect customer, you can order the CardPointe Mobile device by visiting the CardPointe Shop.

Downloading the CardPointe App

The CardPointe app is available for download on the Apple App Store and on the Google Play Store.

Logging In to the CardPointe App

To take advantage of the CardPointe app and its benefits, simply open the app on your device, enter your CardPointe user credentials, and tap Sign In.

Upon successfully logging in, the CardPointe Dashboard displays.

Registering for a CardPointe Account

If you are not yet a registered CardPointe user, you can sign-up for an account by tapping SIGN UP on the login screen.

To create your account, you must provide your Merchant ID, your Tax ID or Social Security Number (SSN), and your Zip Code.

CardPointe App Dashboard

The CardPointe app Dashboard provides a visual into your account's transactions. Upon accessing the Dashboard screen, a graph displays in a carousel that, when swiped left or right, displays a different graph. The following graph views display in the carousel:

• Authorized vs. Captured Transactions
• Current Batch by Card Brand
• Processed Transactions by Card Brand (Last 7 Days)

Authorized vs. Captured Transactions

Displays the total amount of authorized and captured transactions for the current day.

Current Batch by Card Brand

Provides a summary of transactions by card type in the current open batch. Accounts with multiple MIDs have multiple batches, which are aggregated together to form the graph. Batch Reporting is available for Gateway Customers only.

Catalog

The CardPointe Catalog allows you to:

• Easily create products with custom pricing.
• Assign your products to product categories.
• Select products from the Catalog during checkout.
• Offer your customers the ability to pay gratuity.
• Provide product-level and cart-level discounts to your customers.

Before you can take advantage of the Catalog and its features, you must activate it within the "Settings" section of the app.

Enabling the Catalog

1. Tap the menu icon at the top left of the screen and select Settings > Application.
2. Tap the Register toggle to enable the Catalog feature. The Catalog is activated when the toggle is green. 

Accepting Gratuity During Checkout

You can offer your customers the ability to pay gratuity during checkout. This feature must first be enabled and set-up within the "Settings" section of the app as follows:

1. Tap the menu icon at the top left of the screen and select Settings > Application.
2. Tap the Gratuity toggle to enable the Gratuity feature.
3. You can offer gratuity in the form of a dollar amount or as a percentage of the total sale by selecting the desired box.  
4. Upon selecting the desired gratuity type, you can define three different preset gratuity amounts by tapping PRESET 1, PRESET 2, and PRESET 3. These are the gratuity amounts that the customer will be able to choose from during the checkout process.
5. When finished customizing gratuity amounts, tap Done. The app will now prompt users to optionally add gratuity during the checkout process.

Creating Product Categories

You can group your products into product categories to make them easier to manage in CardPointe Mobile. For example, if you sell electronic products, then your product categories might be TVs, speakers, computers, and cables. You may also wish to create product categories for products that are on sale, seasonal items, or for products in a specific size or color.

Setting up categories in CardPointe Mobile is a breeze! Before you begin, you must first enable the Catalog in the app. Once the Catalog is enabled, you are ready to begin:

1. Tap the menu icon at the top left of the screen and select Catalog > Categories.
2. At the top right of the screen, tap the plus "+" icon to begin creating a product category.
3. On the "Add Category" screen:
   • Give the category a name. 
   • Choose whether the category should be "Active" or "Inactive".
   • Select a color to help distinguish the category from others that you create. You must choose a color in order to create the category.
   • Enter a description for the category (optional).
   • If you already created products in the app, you can add them to the category by tapping Products in Category and choosing the desired products.
4. If you already have products created in the app, you can add them to the category by tapping Select Products for Category. 
5. Select the products that you wish to add to the category. In this example, the category is "Greetings Cards" so we selected all greeting card products to be added to the category. 
6. When finished selecting products, tap Done.
7. To finish creating or updating the category, select Create Category (or Update Category if you're making changes to an existing category).

Creating Products

Products are any items that you sell using CardPointe. The products that you create in CardPointe Mobile are selectable on the "Register" screen during the checkout process.

To create a product:

1. Tap the menu icon at the top left of the screen and select Catalog > Products.
2. At the top right of the screen, tap the plus "+" icon to begin creating a product. 
3. On the "Add Category" screen:
   • Give the product a name. 
   • Enter the product price.
   • If the product has a SKU, enter it in the "Product SKU" field (optional).
   • Enter a description of the product (optional).
   • Choose whether the product should be "Active" or "Inactive". If a product is "Inactive," it will not be selectable on the "Register" screen during the checkout process. We recommend using this setting when a product is out of stock.
4. If you already have categories created in the app, you can add the product to the category by tapping Select Categories for Product. 
5. Select the categories that you wish to place the product in. In this example, the product is "Stock Paper" so we selected the "Paper" category. 
6. When finished selecting categories, tap Done.
7. To finish creating or updating the product, select Create Product (or Update Product if you're making changes to an existing product).

Creating Discounts

You can offer your customers monetary and percentage-based discounts that can be applied against individual products or against all products that are in the cart.

To create a discount:

1. Tap the menu icon at the top left of the screen and select Catalog > Discounts.
2. Select one of the following discount types:
   • Cart - Cart discounts are applied to all products in the cart.
   • Product - Product discounts can be applied to an individual product in the cart.
3. At the top right of the screen, tap the plus "+" icon to begin creating a discount. 
4. On the "Add Discount" screen:
   • Give the discount a name. 
   • Choose whether the discount should be applied as a percentage or as a dollar amount.
   • Enter the discount amount.
   • Choose whether the discount should be "Active" or "Inactive". If a discount is "Inactive," it will not be selectable during the checkout process.
   • Enter a description of the discount type (optional).
5. When finished, tap Create Discount (or Update Discount if you're making changes to an existing discount).

Processing Payments

The manner in which you process payments in CardPointe is dependent on whether you leverage the app's Catalog functionality. If you have the Catalog feature enabled, then you process payments using the app's Register feature. If you do not have have the Catalog enabled, then you process payments using the app's standard Virtual Terminal.

Processing Payments with the Register

The Register screen allows you to:

• Choose specific products that your customers wish to purchase from your product catalog.
• Apply discounts to the sale, if applicable.
• Manually enter the payment card information using the on-screen Keypad.

The instructions below explain how to to process payments by selecting products from the Catalog. If you are selling items that are not listed in your Catalog, you can manually enter the price of each item using the register's "Keypad" feature (skip to step 5 for more details).

To process payments using the Register:

1. Tap the menu icon at the top left of the screen and select Register.
2. Search for and select the desired product category. In this example, the customer is purchasing gift wrapping paper, so we selected the "Paper" category. 
3. Select the product(s) that the customer wishes to purchase from the list. If the customer wants to purchase more than one of the same product, simply tap the product multiple times until the desired quantity is added to the cart.  
4. If the customer wishes to purchase additional products that are not in the same category, simply tap < Categories to go back to the list of categories and repeat steps 2-3. 
5. On the "Register" screen, manually enter the price, and tap the "+" icon at the bottom right of the keypad to add it to the cart.
6. If you wish to apply any discounts to the cart, tap DISCOUNTS at the top of the "Register" screen.
7. Select the discount type from the list to apply it to the cart. 
8. When ready to checkout, tap the cart icon. 
9. On the "Cart" screen, confirm that the products and product quantity are correct, and verify that the discount is applied (if applicable). 
10. Tap the arrow at the top-right of the screen to select the payment type. 

    

11. Select the customer's method of payment:
    For cash payments, select CASH and enter the amount of money the customer is paying.
    For credit card payments, select CREDIT and enter the cardholder's payment information in the corresponding fields. Continue to step 12 to continue the checkout process.
12. If you wish to save the customer's credit card information, tap the Save Profile checkbox.
13. Tap Process Payment at the top of the screen.
14. Obtain the customer's signature by having them sign their name on the screen with their finger. Tap Proceed when finished.  
15. Choose the preferred sales receipt format:
    Email Receipt - Tap Email Receipt to send an electronic copy of the receipt to the customer's email address.

    

Processing Payments with the Virtual Terminal

The Virtual Terminal screen allows you to process a payment directly from within the CardPointe Mobile app. 

The app's Virtual Terminal supports credit and debit card payments and allows you to manually enter payment card information using the on-screen keypad, or you can swipe the payment card using the CardPointe Mobile Device.

Upon entering payment information, all sensitive data is instantly encrypted, ensuring that sensitive data never touches a merchant's systems.

Processing Payments via Keyed Entry with the Virtual Terminal

To process a payment by entering card data into the app's Virtual Terminal:

1. Tap the menu icon at the top left of the app and tap Virtual Terminal.

2. Enter the payment amount using the on-screen keypad.

3. If necessary, select the appropriate Merchant ID (MID) from the MID dropdown.

4. Tap Proceed to Payment.

5. Enter the cardholder's payment information in the corresponding fields.
6. If you wish to save this payment information, tap the the Save Profile checkbox.

7. Tap Process Payment. 

8. Obtain the customer's signature by having them sign their name on the screen with their finger. Tap Proceed when finished. 

9. You can email a sales receipt to the customer by tapping Email Receipt on the "Receipt" screen. 

Reporting

The CardPointe app has various reporting features that provide a complete view of your account, and that also allow you to take specific actions when necessary.

Transactions Screen

Displays all transactions that were processed on the account. You can also take specific actions on an individual transaction, such as:

• E-mailing a receipt to a customer.
• Refunding a customer.
• Voiding a transaction.
• Reprocessing a transaction.

Gateway Batches Screen

Displays a list of all batches for the account.

Funding Screen

Displays a list of all funding for the account.

Transactions

The Transactions screen displays all transactions that were processed for the account. You can configure the transactional data that displays on this screen by tapping filters at the top right.

Filtering Transactions

On the corresponding Filter Results screen, select the desired toggles on the right side to define the data that displays on the Transactions screen.

You can filter the list of transactions by:

• Locations - The location where the transaction occurred.

• Brand - The brand of the payment card used for the transaction.

• Status - The current status of the transaction.

• Front End - The method used to process the transaction.

In the example below, "The Card Shoppe" LOCATIONS toggle is enabled, which means that only transactions from "The Card Shoppe" location will display on the Transactions screen. In addition, the American Express BRAND toggle is enabled, which means that only transactions made with an American Express brand card at "The Card Shoppe" location will display.

Transaction Details Screen

Selecting a transaction line item on the Transactions screen loads the Transaction Details screen. From this screen, you can take specific actions on an individual transaction, including:

• E-mailing a receipt to a customer
• Refunding a customer
• Voiding a transaction
• Re-processing a transaction

Emailing a Receipt to a Customer

To email a receipt to a customer:

1. Select the desired transaction from the list on the 

2. Tap EMAIL at the bottom of the screen.

3. Enter the customer's email address in the Email Receipt pop-up and click OK. A confirmation message displays when the receipt sends successfully.

Refunding a Customer

To refund a customer:

1. Select the desired transaction from the list on the Transactions screen.

2. Tap REFUND at the bottom of the screen.

3. Enter a reason for the refund in the Refund Transaction pop-up and click OK.

A confirmation message displays when the transaction is successfully refunded.

Voiding a Transaction

To void a transaction:

1. Select the desired transaction from the list on the Transactions screen.

2. Tap VOID at the bottom of the screen. Please note that a processed transaction must be refunded before it can be voided.

3. Confirm whether you wish to proceed by tapping YES or NO.

A confirmation message displays when the transaction is successfully voided.

Re-Processing a Transaction

To re-process a transaction:

1. Select the desired transaction from the list on the Transactions screen.

2. Tap RE-PROCESS at the bottom of the screen.

3. Enter the amount you wish to re-process.

4. Select the appropriate MID (Merchant ID), if applicable.

5. Tap Proceed to Payment.

6. Review the payment details and tap Process Payment when ready.

A confirmation message displays when the transaction is successfully re-processed

Gateway Batches

The Gateway Batches screen displays a list of all batches for the account.

Selecting a batch line item displays more details about that specific batch.

Funding

The funding screen displays a list of all funding for the account.

Selecting a funding line item displays more details about that specific funding.

App Settings

The Settings screen allows you to configure the email notifications that you receive from the CardPointe app.

Configuring CardPointe App Settings

To configure your notification settings:

1. Tap the menu icon at the top left of the app and tap Settings.

2. Select the Merchant that you wish to configure email notifications for. The following event notifications are available for configuration:

   • Per Chargeback - Receive an email for every chargeback event.
   • Per Declined Transaction - Receive an email for every transaction that is declined.
   • Per Refund - Receive an email for every refunded transaction.
   • Per Rejected Transaction - Receive an email for every transaction that is rejected at settlement.
   • Batch Summary - Receive an email summarizing your transactional activity at the close of each bath.
   • Per Force Credit - Receive an email for every transaction processed as a forced credit.
   • PCI Non-Compliance - Receive an email when a location is marked as PCI Non-Compliant.
   • Statement - Receive an email when your statement becomes available for download each month.
   • Funding Summary - Receive an email summarizing your funding activity following each funding event.

3. Tap the E-mail box next to each event notification that you wish to receive.

4. Tap Save.

FAQs

Have questions about CardPointe Mobile? We have answers! Select a question below for more information.

Supporting Content

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