Overview

The CardPointe Terminal is CardConnect's plug-and-play terminal device that features PCI-certified point-to-point encryption (P2PE) and patented tokenization. The CardPointe Terminal is the only way to truly protect in-store transactions. All sensitive data is instantly encrypted upon swipe, dip, or tap, ensuring that sensitive data never touches a merchant's systems.



Benefits

The CardPointe Terminal provides numerous benefits, including:

  • The ability to accept all card-present payment methods, including swiped (MSR), dipped (EMV), tapped (NFC), and manually-entered payment cards.
  • P2PE security for every transaction. During a transaction, the CardPointe Terminal transmits a single-use tokenized code to validate the card and its cardholder. This code changes with every transaction, and once it has been used it is no longer valid, thereby preventing counterfeiting and skimming.
  • Seamless integration with CardPointe, providing you the power to manage processed payments and view full transaction lifecycle reports in real-time from your desktop or mobile device.
  • Tip adjust and server ID features with the Restaurant Application, perfect for restaurants, delis, spas and more.
  • Interchange optimization automates lower rates for eligible Level 2 and 3 transactions. 
  • Automatic terminal updates to ensure your terminal always has the latest features and fixes.

CardPointe Integration

The CardPointe Terminal is directly integrated with the CardPointe Web app. This means that all terminal transactions appear in the CardPointe Web app in real-time. You can create customer profiles, issue voids and refunds - all without using or being near the terminal. 

Real-time Transaction Management

  • Manage processed payments - Capture, void, and refund payments from a desktop or mobile device
  • View full transaction lifecycle reports
  • Create customer profiles

CardPointe Virtual Terminal

  • Transform an ordinary computer into a robust terminal - seamlessly accept credit cards and eChecks over the phone or from a variety of integrated device options
  • The recurring billing feature makes it easy to set up and manage customer billing plans.

What's New?

Welcome to Your New Payment Terminal

The Ingenico iCT220 and iCT250 CardPointe Terminals have been sunset, and are now succeeded by the following 2 models:

  • Ingenico Desk 3500
  • Ingenico Desk 5000

The Ingenico Desk series feature improvements over previous models, with the same familiar key shortcuts for payment processing as previous CardPointe Terminals. New features include:

  • Color screen or color touch screen
  • Contactless (NFC) payments
  • PIN debit capable (coming soon)

Review the Quick Reference Guides for instructions on how to perform the most common operations on the new Ingenico Desk series terminal.

Ordering a CardPointe Terminal

To order a CardPointe Terminal device, reach out to your Agent or visit the CardPointe Shop

You can also order a CardPointe Terminal from the CardPointe web application on the "My Account" screen.

Use of the CardPointe Terminal requires a merchant account with CardConnect.

Setting up the Device

The following topics provide information for getting started with the DESK 3500 and DESK 5000 CardPointe Terminals. 

What's in the Box?

  • Ingenico terminal
  • Ingenico Magic Box cable
  • Ingenico power adapter
  • Ethernet cable

Connecting the Device

  1. Once your equipment is unboxed, plug the power supply connector into the jack on the Magic Box cable.
  2. Connect the Ethernet cable to the Magic Box port labeled 'ETH' and plug the opposite end of the cable into an Ethernet port (you're router, modem, wall jack, etc.).
  3. Plug the power supply adapter into an available power outlet.

Confirming Connectivity

Your CardPointe Terminal displays a network status icon at the top-left of the screen:

  • The icon displays as white when disconnected from the network.
  • The icon displays as green when connected to the network.

Checking Network Settings

To check the current network settings, follow the steps below:

  1. Press .,#* on the keypad to access the Admin Menu.
  2. Press 4 for Setup Menu.
  3. Press 2 for Communications.
  4. Press 3 for Ethernet.
  5. Press 1 for Current Setup.
  6. The current network settings are displayed on the screen.

Default Terminal Configuration

The CardPointe Terminal supports a variety of optional features. The following table describes the configurable options and their default settings:

Configuration Option Default SettingDescription
Last 4 Verification (Swipe) OffWhen enabled, the terminal prompts you to enter the last 4 digits of the card number when processing a swipe (MSR) transaction.
Receipt (Customer Copy) Prompt Enabled for all transactionsWhen enabled, the terminal prompts you to select whether or not to print a receipt copy for the customer.
PO Prompt OffWhen enabled, the terminal prompts you to enter a purchase order (P.O.) number.
Invoice Prompt OffWhen enabled, the terminal prompts you to enter an invoice number.
Auto Batch Close Set for 9:50 PM Eastern TimeThe time at which the terminal's daily batches will close for settlement.
Pass Terminal Prompt*OffAllows you to pass the terminal to the cardholder for input (for example, to confirm a sale amount and tap an NFC payment card or device).

When enabled, you enter a sale amount, and the terminal prompts you to pass the terminal to the customer. The customer must then press the green enter button to accept the sale amount, and is then prompted to swipe/ insert, or tap the payment card. The customer is then prompted to pass the terminal back to you.
AVS Verification* Enabled for keyed transactionsEnables the Address Verification System (AVS) check.

When enabled, the terminal prompts for the cardholder's zip code.
CVV Verification* Enabled for keyed transactionsEnables the Card Verification Value (CVV) check.

When enabled, the terminal prompts for the CVV number found on the back of the card.

*Settings are not configurable on the device. Contact CardConnect Support to alter these options.

Troubleshooting

Manually Updating Your CardPointe Terminal

Your CardPointe Terminal is configured to automatically check for updates on monthly basis. If necessary, you can force an update of your terminal by following the steps below:

Updating requires the current batch to be closed and submitted for settlement. Press 6 to close the batch and settle your transactions, or perform the update after the batch automatically closes out at 9:50pm ET.

  1. Press .,#* to access the Admin Menu.
  2. Press 5 to select Maintenance.
  3. Press 1 for Download.
  4. Press 2 to Start download.
  5. Press 1 for Download application.
  6. Press 2 for Start download.
  7. Press the green button when asked to Enter package name.

The terminal will download and install the update, displaying several messages during the process. When the terminal reboots and returns to the CardPointe home screen, it is ready for use.

Checking Your Device's Firmware Version

  1. Restart your terminal by pressing and holding the .,#* and yellow buttons simultaneously until the 'Reboot in Progress' message is displayed.
  2. The terminal will display several messages during the reboot. The Package Version screen will list your current firmware as the App version:
Base: CCN-111065PatchB-0020
Goal: 6.8
App: CCN 2.2.4 0032

Updating the Legacy CardPointe Terminal

To enable support for contactless (NFC) payments and automatic updates on the previous generation of CardPointe Terminals (iCT220 & iCT250), complete the following steps:

  1. Press .,#* to access the Admin Menu.
  2. Press 4 to select Maintenance.
  3. Press 1 to select Download.
  4. Press 1 to select Setup.
  5. Use the arrow keys and press the green button to select IP/Eth.
  6. Use the arrow keys and press the green button to select No for SSL-PKIV3.
  7. Use the arrow keys and press the green button to select IP Address.
  8. Press the yellow key once to clear the current IP address.
  9. Enter 198.62.138.54 using the keypad and press the green button to confirm.
  10. Press the green button to use the default port.
  11. Press the green button to use the default TMS Identifier.
  12. Press the green button to use the default option for Protect Download.
  13. Press the red button when presented with the Print Param Receipt prompt.
  14. Press 2 to select Start Download.

The terminal will download and install the update, displaying several messages during the process. When the terminal reboots and returns to the CardPointe home screen, it is ready for use.

Quick Reference Guides

Click a link below to view and download the corresponding file: