Overview

The CardPointe Terminal is a stand-alone payment solution requiring no point-of-sale (POS) software or integration development. Setup requires only a power source and a wired ethernet connection, and all transactions are secured using PCI-certified point-to-point encryption (P2PE) and the patented tokenization of the CardPointe Gateway.



Benefits

The CardPointe Terminal offers a wide range of functionality and benefits:

  • The ability to accept all card-present payment methods, including swiped (MSR), dipped (EMV), tapped (NFC), and manually-entered payment cards.
  • P2PE security and the patented tokenization technology of the CardPointe Gateway to protect against counterfeiting and skimming.
  • CardPointe's web interface and mobile app for real-time reporting on transactions, batching, and funding.
  • Tip adjust and server ID features with the Restaurant Application, perfect for restaurants, delis, spas and more.
  • Interchange optimization automates lower rates for eligible Level 2 and 3 transactions. 
  • Automatic terminal updates to ensure your terminal always has the latest features and fixes.
  • Can be paired with a customer-facing PIN pad for accepting PIN debit transactions.

CardPointe Reporting & Virtual Terminal

The CardPointe Web interface and CardPointe Mobile app communicate directly with the CardPointe Gateway, offering you access to transaction history and details, as well as the ability to create customer profiles, process transactions, and issue refunds through the Virtual Terminal when your CardPointe Terminal is out of reach.

Real-Time Transaction Details

  • View all transaction history and transaction details
  • Filter transactions by date, location, amount, card number, and many other criteria
  • Save and load filters to generate your own custom reports
  • View the status of all batching and funding events
  • Access to all of your monthly statements

Virtual Terminal

  • Capture, void, and refund transactions from a desktop or mobile device
  • Create customer profiles
  • Create a billing plan for customers on a recurring billing cycle

Ordering a CardPointe Terminal

To order a CardPointe Terminal, reach out to your Agent or visit the CardPointe Shop

You can also order the CardPointe Terminal from the CardPointe web application on the "My Account" screen.

Use of the CardPointe Terminal requires a merchant account with CardConnect.

What's New?

Welcome to Your New Payment Terminal

The Ingenico iCT220 and iCT250 CardPointe Terminals have been sunset, and are now succeeded by the following 2 models:

  • Ingenico Desk 3500
  • Ingenico Desk 5000

The Ingenico Desk series feature improvements over previous models, with the same familiar key shortcuts for payment processing as previous CardPointe Terminals. New features include:

  • Color screen or color touch screen
  • Contactless (NFC) payments
  • PIN debit capable

Review the Quick Reference Guides for instructions on how to perform the most common operations on the new Ingenico Desk series terminal.

PIN Debit

PIN debit is now available for Desk 3500 and Desk 5000 CardPointe Terminals.

Each PIN Debit transaction benefits from the added security of requiring the cardholder's personal PIN, significantly reducing the risk of fraudulent activity. Cardholder funds are confirmed at the time of transaction, and the cardholder’s account is debited immediately.

PIN entry is supported on the CardPointe Terminal, but requires physically passing the terminal to the cardholder.

Note the following limitations:

  • PIN debit is only supported on Desk 3500 and Desk 5000 CardPointe terminals.
  • PIN debit must be enabled in your merchant account settings.
  • PIN debit is available only for merchants boarded to the First Data RapidConnect platform.
  • PIN debit requires either the Customer-Facing PIN Pad, or physically passing the CardPointe Terminal to the cardholder for PIN entry.

To order a new terminal or to add PIN debit support to your account, reach out to your Agent or contact CardPointe Support.

Customer-Facing PIN Pad

The Ingenico iPP315 PIN pad is now available for Desk 3500 and Desk 5000 CardPointe Terminals.

The PIN pad serves as an extension of the CardPointe Terminal, allowing your customers to perform and confirm transactions using the device.

In addition to the convenience offered by allowing your customers to perform and confirm transactions themselves, the Ingenico iPP315 PIN pad supports contactless payments, and can be positioned more than six feet from your CardPointe Terminal.

Note the following limitations:

  • The PIN pad is only supported for the Desk 3500 and Desk 5000 CardPointe Terminals.

To order the PIN pad, contact your Agent or visit the CardPointe Shop.

Setting up the Terminal

The following topics provide information for getting started with the Desk 3500 and Desk 5000 CardPointe Terminals. 

What's in the Box?

  • Ingenico terminal
  • Ingenico Magic Box cable
  • Ingenico power adapter
  • Ethernet cable

Connecting the Terminal

  1. Once your equipment is unboxed, plug the power supply connector into the jack on the Magic Box cable.
  2. Connect the Ethernet cable to the Magic Box port labeled 'ETH' and plug the opposite end of the cable into an Ethernet port (your router, modem, wall jack, etc.).
  3. Plug the power supply adapter into an available power outlet.

Confirming Connectivity

Your CardPointe Terminal displays a network status icon at the top-left of the screen:

  • The icon displays as white when disconnected from the network.
  • The icon displays as green when connected to the network.

Checking Network Settings

To check the current network settings, follow the steps below:

  1. Press .,#* on the keypad to access the Admin Menu.
  2. Press 4 for Setup Menu.
  3. Press 2 for Communications.
  4. Press 3 for Ethernet.
  5. Press 1 for Current Setup.
  6. The current network settings are displayed on the screen.

Default Terminal Configuration

The CardPointe Terminal supports a variety of optional features. The following table describes the configurable options and their default settings:

Configuration Option Default SettingDescription
Last 4 Verification (Swipe) OffWhen enabled, the terminal prompts you to enter the last 4 digits of the card number when processing a swipe (MSR) transaction.
Receipt (Customer Copy) Prompt Enabled for all transactionsWhen enabled, the terminal prompts you to select whether or not to print a receipt copy for the customer.
PO Prompt OffWhen enabled, the terminal prompts you to enter a purchase order (P.O.) number.
Invoice Prompt OffWhen enabled, the terminal prompts you to enter an invoice number.
Auto Batch Close Set for 9:50 PM Eastern TimeThe time at which the terminal's daily batches will close for settlement.
Pass Terminal Prompt*OffAllows you to pass the terminal to the cardholder for input (for example, to confirm a sale amount and tap an NFC payment card or device).

When enabled, you enter a sale amount, and the terminal prompts you to pass the terminal to the customer. The customer must then press the green enter button to accept the sale amount, and is then prompted to swipe/ insert, or tap the payment card. The customer is then prompted to pass the terminal back to you.
AVS Verification* Enabled for keyed transactionsEnables the Address Verification System (AVS) check.

When enabled, the terminal prompts for the cardholder's zip code.
CVV Verification* Enabled for keyed transactionsEnables the Card Verification Value (CVV) check.

When enabled, the terminal prompts for the CVV number found on the back of the card.

*Settings are not configurable on the device. Contact CardConnect Support to alter these options.

Setting up the PIN Pad

The following topics provide information on pairing a PIN Pad with the Desk 3500 and Desk 5000 CardPointe Terminals.

Benefits

The iPP315 PIN pad serves as a secure, encrypted extension of the CardPointe Terminal, with the following benefits:

  • Provides a customer-facing interface for performing and completing transactions
  • Compatible with both credit and PIN debit transactions
  • Supports contactless payments such as Apple Pay, Google Pay™, and contactless cards
  • Can be positioned more than 6 feet from your CardPointe Terminal

What's in the Box?

  • Ingenico iPP315 PIN pad terminal
  • Ingenico PIN pad connecting cable (HDMI to USB)
  • PIN pad security shroud
  • Phillips-head screws

Connecting the PIN Pad

Your CardPointe Terminal must be disconnected from the power before connecting the PIN Pad.

  1. Disconnect your CardPointe Terminal from the power source.
  2. Turn over your CardPointe Terminal, and slide the backplate towards the top of the device to remove it.
  3. Gently lift up on the rubber panel that secures the terminal cable cluster to the underside of the device. This is necessary to provide clearance to install the connecting cable included with your PIN pad.
  4. Feed the USB end of the PIN pad connecting cable underneath the rubber panel and insert into the USB port on the underside of the terminal.
  5. Align the rubber panel with the plastic clips on the underside of the terminal. Press down gently to reattach the panel and secure the PIN pad connecting cable in place.
  6. Replace the terminal backplate and slide down to secure it.
  7. Turn over the iPP315 PIN Pad, and connect the opposite end of the PIN pad connector cable to the HDMI port on the underside of the PIN pad.
  8. Use the provided screws to secure the cable to the back of the PIN pad.
  9. Reconnect power to the CardPointe Terminal and allow the terminal to connect to the PIN pad.
  10. The terminal and PIN pad will power cycle, and is ready to use when the CardPointe background is displayed.

Troubleshooting

Manually Updating Your CardPointe Terminal

Your CardPointe Terminal is configured to automatically check for updates on monthly basis. If necessary, you can force an update of your terminal by following the steps below:

Updating requires the current batch to be closed and submitted for settlement. Press 6 to close the batch and settle your transactions, or perform the update after the batch automatically closes out at 9:50pm ET.

  1. Press .,#* to access the Admin Menu.
  2. Press 5 to select Maintenance.
  3. Press 1 for Download.
  4. Press 2 to Start download.
  5. Press 1 for Download application.
  6. Press 2 for Start download.
  7. Press the green button when asked to Enter package name.

The terminal will download and install the update, displaying several messages during the process. When the terminal reboots and returns to the CardPointe home screen, it is ready for use.

Checking Your Device's Firmware Version

  1. Restart your terminal by pressing and holding the .,#* and yellow buttons simultaneously until the 'Reboot in Progress' message is displayed.
  2. The terminal will display several messages during the reboot. The Package Version screen will list your current firmware as the App version:
Base: CCN-111065PatchB-0020
Goal: 6.8
App: CCN 2.2.4 0032

Updating the Legacy CardPointe Terminal

To enable support for contactless (NFC) payments and automatic updates on the previous generation of CardPointe Terminals (iCT220 & iCT250), complete the following steps:

  1. Press .,#* to access the Admin Menu.
  2. Press 4 to select Maintenance.
  3. Press 1 to select Download.
  4. Press 1 to select Setup.
  5. Use the arrow keys and press the green button to select IP/Eth.
  6. Use the arrow keys and press the green button to select No for SSL-PKIV3.
  7. Use the arrow keys and press the green button to select IP Address.
  8. Press the yellow key once to clear the current IP address.
  9. Enter 198.62.138.54 using the keypad and press the green button to confirm.
  10. Press the green button to use the default port.
  11. Press the green button to use the default TMS Identifier.
  12. Press the green button to use the default option for Protect Download.
  13. Press the red button when presented with the Print Param Receipt prompt.
  14. Press 2 to select Start Download.

The terminal will download and install the update, displaying several messages during the process. When the terminal reboots and returns to the CardPointe home screen, it is ready for use.

Quick Reference Guides

Click a link below to view and download the corresponding file: