Can’t find what you’re looking for?
Here’s how you can get directly in touch with our support teams.
CardPointe Support and Account Changes
Reach out to the CardPointe Support team if you’re looking to make changes to or cancel your merchant account, or you need assistance with a product from the CardPointe suite.
Business Hours: 8:30 a.m. to 5:30 p.m. ET
Emergency Support: After 5:30 p.m. ET
Get in touch with the Integration Support team if you have questions about our APIs, or need help integrating our Gateway, Devices or Hosted iFrame Tokenizer.
If you're currently a Partner, please contact firstname.lastname@example.org for your API and integration-specific questions.
The Enterprise Support team can help with questions about our processing solutions for our larger clients with ERPs including Infor M3, JD Edwards, Oracle and SAP.
Contact the ISV Support team if you’re one of our integrated software partners and have questions about our APIs, Bolt P2PE or accessing our partner portal CoPilot.
The Partner Solutions team is dedicated to helping our sales partners with any questions related to any of the services we offer, the CardPointe platform and navigating our partner portal CoPilot, for access to things like residual reporting.
If none of these fit your needs, please email email@example.com with your inquiry.