CardConnect Equipment Overview
If you're processing payments with us, you may be using our equipment to accept payments via terminal or mobile device. Whether you're renting the equipment, or have purchased a device, the below quick reference guides will be useful for the type of equipment you've chosen to use.
For merchants renting equipment/devices from CardConnect, you can learn about the return policies directly below, to ensure you receive the appropriate credits to your account successfully.
Equipment Swap/Rental Return Instructions & Policies
When renting equipment/devices from CardConnect, it is your responsibility to return all loaned equipment at the end of your agreement, in good working condition and with accompanying power cords. All equipment must be shipped back using a call tag (return label) issued by our vendor. To obtain a call tag, please submit a ticket under CardPointe Equipment Return Request and we will email a call tag to the email address specified in the ticket.
Swapped devices must also be returned within 30 days by following the steps outlined above.
If all equipment is not returned, or is returned in poor working condition, your merchant account will be debited the full equipment valuation amount indicated on your agreement.