Overview

The Ingenico iSMP4 is a lightweight, Wi-Fi enabled device that makes it easy to accept payments on the go, including EMV (chip), magstripe, and NFC/contactless. Powered by Bolt, the device protects your transactions with a powerful combination of EMV technology and point-to-point encryption (P2PE), making each transaction secure and PCI compliant.

This article offers an overview of the iSMP4, as well as general information for ordering and setting up the device. For more detailed information on the iSMP4 device, see the Ingenico iSMP4 User Guide. For more detailed information for integrating the device with your Bolt P2PE solution, see the Device Integration Guide.

Ordering an iSMP4 Device 

To order the iSMP4 device, visit the CardPointe Shop. You can also order the iSMP4 within CardPointe by accessing the "My Account" screen.

iSMP4 Features and Requirements

Benefits

By integrating the iSMP4 with your Bolt P2PE solution, you can:

  • Minimize your scope of PCI compliance with point-to-point encryption. Encrypted data traverses the Wi-Fi network using a secured connection (HTTPS over TLS 1.2).
  • Seamlessly process payments on the go with Wi-Fi connectivity.
  • Accept all payment types, including EMV (chip), magnetic-stripe, and NFC (contactless).
  • Easily add devices without making changes to your existing integrations.
  • Enhance the user experience with add-on device accessories from Ingenico.

Supported Connection Types

Currently, Bolt requires connectivity via a password-protected Wi-Fi network. Bluetooth and certificate-based authentication are not currently supported. See Secure Network Configuration Best Practices for information for creating or configuring your network.

The iSMP4 uses the WPA-PSK security protocol for authentication on your Wi-Fi network. WPA-PSK (Wi-Fi Protected Access II Pre-Shared Key) requires you to enter a network name (SSID) and password (WPA-PSK) to authenticate and connect the device to your network. See Configuring the iSMP4 Wi-Fi Settings for more information.

Support for enterprise-class security using the 802.1x Extensible Authentication Protocol (EAP) is planned for future availability.

Secure Network Configuration Best-Practices 

CardConnect recommends the following best practices for configuring your network for the iSMP4:

  • Configure a DHCP IP address range to connect terminal devices to a dedicated subnet. Alternatively, use static IP addresses reserved for the devices.
  • Configure a new WPA Wi-Fi (with password requirement) network for the new device subnet. Optionally, restrict access to this network to specific MAC addresses or IP addresses. For extended security, you can restrict the services or ports that are allowed to communicate over the network.

Setting up the iSMP4

The following topics provide information for getting started with the iSMP4. For detailed information on integrating the iSMP4 with your Bolt P2PE solution, see the Device Integration Guide.

Before you begin, ensure that the iSMP4 device is fully charged before you attempt to configure and use it for the first time. Failure to fully charge the device prior to its first use can result in the loss of data stored in the device memory. The initial charging time is approximately 4 hours. 

What's In the Box?

The iSMP4 includes a wall charger and a spare USB-C cable. 

Navigating the iSMP4 Menus

To access the device’s Bolt [S.O.S] menu, enter the following key sequence:

[F], [7], [6], [7]

  • [F], [7], [6], [7] spells out S.O.S. 
  • This sequence must be entered quickly and consecutively.

Once you have accessed the Bolt menu, use the following keys to navigate the menu:

  • [F1]/[F4] — Left/Right
  • [F2]/[F3] — Down/Up
  • [Green] — Select/Enter
  • [Red] — Cancel/Return

Configuring the iSMP4 Wi-Fi Settings 

When the iSMP4 powers on for the first time, the device displays "Unbolted." This indicates that the device is not connected to the internet, and therefore is not able to connect to your software. 

Connecting to a Wi-Fi Network

To scan for and connect to your Wi-Fi network, do the following:

  1. On the Bolt Menu, select Wifi Properties.

  2. Select Scan for Networks to identify available networks in your vicinity.
    A progress bar displays during the scan and once complete, a list of available WiFi networks displays in a list. 
  3. Press Enter to select the network to which you would like to connect.

  4. Enter the password for the Wi-Fi network using the keypad or the on-screen keyboard.

    If using the keypad, press a key repeatedly to cycle through the characters assigned to that key.

    If using the display, use the navigation keys to select characters and different keyboard types (for example, ABC, abc, #$%, and 123).

    Once a valid password is entered for the selected network, the device displays the message "Profile for <Network Name> created."

  5. The device must be rebooted before it can use the new profile.

    If the device does not reboot automatically, press and hold the hold down the [.,#*] and [<(Yellow)] keys to manually reboot the device.

  6. Once the device is connected, the screen displays "Bolted" and the device is ready for use.

Manually Adding a Wi-Fi Profile

If the iSMP4 cannot detect or successfully connect to a network, or if you want to manually configure a connection, do the following:

  1. From the Wifi Properties menu, select Add Wifi Profile

  2. Enter the Wi-Fi network name using the device keypad, and press Enter.

    The device displays the network name.

  3. Press Enter to accept the name, or press Cancel to exit to the previous menu.

  4. Enter the password for the Wi-Fi network using the keypad or the on-screen keyboard.

    If using the keypad, press a key repeatedly to cycle through the characters assigned to that key.

    If using the display, use the navigation keys to select characters and different keyboard types (for example, ABC, abc, #$%, and 123).

    Once a valid password is entered for the selected network, the device displays the message "Profile for <Network Name> created."

  5. The device must be rebooted before it can use the new profile.

    If the device does not reboot automatically, press and hold the hold down the [.,#*] and [<(Yellow)] keys to manually reboot the device.

  6. Once the device is connected, the screen displays "Bolted" and the device is ready for use.

    If the device still displays "Unbolted," return to the Wifi Properties menu and select Connection Status. If additional troubleshooting is required, contact our support team

Deleting a Wi-Fi Profile

You might want to delete a stored Wi-Fi profile if you entered the network name incorrectly, if you are moving to another location or network, or as part of the troubleshooting process. 

To delete a stored Wi-Fi profile, do the following:

  1. From the Wifi Properties menu, select Delete Wifi Profile
  2. Select the Wi-Fi profile that you want to delete and press Enter.

    A message displays to confirm that the profile was deleted.

  3. Press Enter to return to the menu.

Need Assistance?

Our support team is here to help you with device setup and beyond. If you have questions, please reach out to us directly by contacting the ISV Support Help Desk.

When contacting CardConnect for support, have the device hardware serial number (HSN) available. You can find the HSN at the top of the device display.