Why are we asking customers to move to CardConnect?
Community Brands has been investing in improving the value of NetForum Pro for its users since inception. A key area of focus has been, and will continue to be, features and technology that directly affect our member and association experience, and payment processing affects both. That’s why we partnered with CardConnect to take advantage of the BluePay gateway. The BluePay gateway includes extra features like Account Updater, securely saved card numbers, and fraud protection that come at no additional cost to you!
These investments have allowed us to provide additional revenue generating features like stored credit cards and automatic payment updates, in addition to adding automatic processing of recurring payments later this year, as well as mobile payment functionality and ACH transaction in 2020. These features not only increase revenue, but simplify your business and allows your team to focus on the mission of your organization.
Not only have we expanded on the features previously available, we've also integrated with a partner who treats merchant support as a priority. We have heard an increased volume of frustration regarding our previous processor's support, and that frustration has been felt by Community Brands employees as well. As part of our partnership, CardConnect and NetForum Pro's support teams have direct lines of communications with clear escalation paths to ensure seamless support. Furthermore, our access to CardConnect's robust reporting tools enable us to consult with customers more efficiently, quickly pin pointing problems and expediting resolutions.
Can I continue using PayFlow Pro?
Beginning August 1, 2019, new transactions will no longer be processed in NetForum Pro via the PayFlow Pro gateway unless they have reached out to Community Brands declaring their intention to remain with PayFlow Pro, and have signed a billing agreement to that effect. NetForum Pro will have a team ready to assist anyone that runs into any issues, but users are encouraged to make the switch before the cutoff to ensure a seamless transition.
Will my rates go up?
We will meet or beat whatever rate you’re paying at the moment. All you will have to do is provide us with your statement and your merchant processing statement, and they guarantee you won’t pay a penny more. In fact, average savings for customers switching to the BluePay gateway are between 10-30%.
How long can I wait before making the switch?
Starting August 1, customers who have not made the switch will be assessed a support fee.
I have a long-standing relationship with my bank will I have to change my bank?
Not at all. Once your account is live, you’ll see funds in your bank after the first day of processing.
How will I process credits and refunds if PayFlow Pro is turned off?
Your old processor will be available for refunds and credits through September 1, 2019.
Where can a NetForum Pro user manually enter member’s credit card information?
CardPointe is available to all NetForum Pro users, providing access to a Virtual Terminal that offers a secure way for users to input information that is instantly tokenized and securely stored.
Can I use the BluePay gateway with PayPal on my website?
Yes, you can continue to use PayPal Express for online payments.
Who is CardConnect?
CardConnect, a First Data Company, is a leading provider of payment processing and technology solutions, helping more than 195,000 organizations accept billions of dollars in card transactions each year. The company’s platform includes CardPointe, a powerful reporting and transaction management tool, as well as the BluePay gateway, allowing you to access transactions directly through your existing NetForum Pro software.