Overview

The ID TECH VP3300 is a mobile payment reader device that allows you to accept magnetic stripe (MSR), chip (EMV), and contactless (NFC) payments anywhere from your mobile application.

Support for NFC is coming soon.

Pairing the VP3300

If you are using the device for the first time, ensure that the battery is fully-charged. The initial charge takes approximately four to six hours. When the device is connected to a power source and the red led on the rear of the device is flashing, the device is charging. When the LED stops flashing, the device is fully-charged.

To begin using the VP3300 to accept payments, you must pair the VP3300 with your mobile device using the payment application installed on the device.

You should not pair your mobile device with the VP3300 using the device's Bluetooth menu; instead, pair the VP3300 from within the payment application installed on your device.

To pair the VP3300 with your device, do the following:

  1. Ensure that your mobile device has Bluetooth enabled.
  2. Press the power button on the side of the VP3300 to enable Bluetooth pairing.

    If the device is connected to a power source, it automatically enables Bluetooth pairing.
  3. On your mobile device, in the payment application, select the device (for example, “IDTECH-VP3300-#####” where ##### is the last five digits of the serial number located on a label on the bottom of the device).
  4. The Bluetooth status LED (the top LED on the rear of the device) flashes quickly to indicate that the device is paired and connected.

If you are unable to pair the VP3300 with your device, ensure that your device does not have any active Bluetooth connections, and that no devices (for example, headphones) are connected to the auxiliary jack.

Using the VP3300

The VP3300 communicates with your mobile payment application using a bluetooth connection to the mobile device. When your application initiates a payment request to the VP3300, you or the cardholder can insert, swipe, or tap the payment card to make a payment.

Insert Swipe Card Detailed VP3300

When inserting or swiping a card, the front of the card should face away from you.

Troubleshooting

The following topics provide information for troubleshooting your VP3300 device.

Understanding the LED Indicators

Three LEDs on the rear of the device indicate various statuses.

  • The top LED indicates the Bluetooth status.
    • If the LED is off, Bluetooth is in sleep mode.
    • If the LED flashes at normal duration speed, Bluetooth is on stand-by.
    • If the LED flashes at short duration speed, Bluetooth is paired and connected.

  • The middle LED indicates that the device is currently processing a payment.

  • The bottom LED indicates the battery status.
    • If the LED is solid red, the battery is charging.
    • If the LED flashes amber, the battery level is low. Charge the battery or connect the
      device to a power source.
    • If the LED stops flashing when connected to a power source, the battery is fully-charged.

Device Pairing Issues

If you are unable to pair the device with your app, ensure that your phone or tablet does not have any active Bluetooth connections, and that no devices (for example, headphones) are connected to the auxiliary jack or Lightning port.

Additionally, ensure that you are attempting to pair the device from the app, not from your phone or tablet's Bluetooth menu.

Identifying a Device

If you have multiple devices in use, you might need to determine which device you are trying to pair with your app. When attempting to pair with the device, it broadcasts as "IDTECH-VP3300-#####" where ##### is the last five digits of the serial number located on a label on the bottom of the device.

Waking up and Reconnecting the Device

To extend battery life, the device enters standby mode after 20 seconds of inactivity. To wake the device, press the power button on the side of the device. You should not need to pair the device with your phone or tablet; it should reconnect automatically in approximately 15 to 30 seconds.